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Assistant Store Manager
# Assistant Store Manager – Pop-Up Store (Chelsea, London)
Store Location: Chelsea, London Duration: 6-12 months | Opening Date: Early September
About Marfa Stance
Marfa Stance is a design-led fashion brand that reshapes the notion of style through modular, Italian-made garments and buildable accessories. By emphasizing versatility, layering, and detachable components (such as hoods, collars, and liners), the brand empowering individuals to curate a personalised, evolving wardrobe. Rooted in sustainability, Marfa Stance sources premium fabrics from Italy and Japan, prioritising quality, limited production, and responsible craftsmanship. The collection challenges fast fashion, offering an intelligent, timeless alternative rooted in individuality and creativity.
The Role
This is a full-time, on-site Assistant Store Manager position within a short-term pop-up store in London, UK. The role is ideal for a results-driven individual passionate about retail operations, customer experience, and brand alignment.
Key Responsibilities
- Daily Store Operations: Oversee store openings/closings, upkeep of visual merchandising standards, and maintenance of a polished, brand-true environment.
- Team Leadership: Lead, coach, and motivate a small, multi-functional team to deliver exceptional customer service and embody the Marfa Stance ethos.
- Sales & Inventory Management:
- Monitor daily sales performance and initiate timely restocks or adjustments.
- Oversee inventory tracking, waste mitigation, and compliance with retail loss prevention best practices.
- Customer Experience:
- Train store staff and assist in in-store events, product education, and customer education (e.g., fit tips, styling inspirations).
- Enhance brand visibility by ensuring all visitors reflect Marfa Stance’s commitment to sustainable, high-quality fashion.
- Stakeholder Collaboration: Work closely with the Store Manager and the central brand team to refine customer engagement strategies.
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Requirements
Essential Experience & Skills
- Graphic marketing of persuasive customer-facing experiences, with an unwavering drive to craft memorable interactions and long-term relationships.
- Effective verbal and written communication, adept at engaging customers, colleagues, and external partners (e.g., suppliers, PR contacts).
- Proven experience in retail management or supervision, including:
- Team coordination and conflict resolution.
- Basic reporting (shop-level analytics, performance dashboards).
- Hands-on day-to-day operational support (inventory counts, cash handling, stock organisation).
- Knowledge of retail loss prevention (RLP) principles, including deterring shrinkage, adhering to security protocols, and protecting stock.
- Familiarity with luxury or premium apparel markets is highly beneficial—an appreciation for craftsmanship, storytelling, and sustainable sourcing is essential.
- Exceptional organisation and time management, with the ability to balance critical tasks in a fast-paced, high-pressure environment.
- Proficiency with POS (Point of Sale) systems, QSRs (Queue Management Software), and retail technology. Familiarity with inventory management tools (e.g., retail-specific software, Excel analytics) will be favourable.
- A strong commitment to Marfa Stance’s values—sustainability, quality craftsmanship, and unconventional approaches to style.
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Highlight: Foundational skills in display design and trend awareness are a plus; entrepreneurial thinking is encouraged. Candidates should be easygoing but reliable, comfortable leading in small teams, and with a natural ability to inspire loyalty among shoppers.
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