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Who We Are
Let’s bring the Italian soul of chocolate to life
Since 1878, at Venchi we have celebrated chocolate in all its forms: from the authentic taste of our cocoa origins to the art of gelato. Today, we are a team of over 1,600 people across more than 200 stores worldwide, united by the same passion for quality and Italian excellence.
At the heart of this journey are our values: Taste, Truth, Ingenuity, and Togetherness. They mean creating authentic experiences with care and precision; acting with transparency and responsibility; turning curiosity into impact through creativity and innovation; growing together by building trust and collaboration every day.
Joining Venchi means embarking on an endless journey where tradition meets innovation, bringing quality, well-being, and the joy of positive indulgence around the world.
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Mission
At Venchi, Italian excellence in chocolate and gelato from 1878, we are looking for an Assistant Store Manager to support the Store Manager in running one of the London city stores, contributing to sales performance, team development, and an excellent customer experience.
Key Responsibilities
- Support the Store Manager in the day-to-day operations and achievement of sales KPIs
- Lead, motivate and develop the sales team, fostering a positive environment
- Ensure excellent customer experience aligned with the Venchi Service Model
- Manage store opening and closing procedures and supervise cash operations
- Support shift planning, holidays, and attendance
- Monitor stock, warehouse, and inventory, supporting replenishment and VM activities
- Ensure compliance with quality, safety, and hygiene standards, especially for gelato and chocolate
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Ideal Candidate
Mandatory Requirements
- At least 1 year of experience as Assistant Store Manager or similar role
- Experience in sales team management
- Availability to work shifts, weekends, and holidays
- Fluent in English
- Experience in premium retail, food, gelato, or chocolate
- Familiarity with sales KPIs, reporting, and POS systems
- Strong organizational skills and results orientation
Why Join Venchi
- Competitive salary with variable bonus (20% of base salary) linked to performance
- Continuous training on product and retail leadership
- Career progression toward Store Manager roles
- International, inclusive, and collaborative environment
- Exclusive benefits (30% store discount, 40% online, gelato/coffee during shifts)
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