Miele
Assistant Store Manager
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Assistant Store Manager Role
About the Role
As an Assistant Store Manager, you will play a key role in delivering a premium customer experience while supporting the day-to-day operation of our Miele Experience Centre in Cambridge. You’ll work closely with the Store Manager to:
- Drive sales performance
- Develop team capability
- Ensure every customer experiences best-in-class brand interaction
This is an exciting opportunity for an experienced retail professional who enjoys leading by example, developing people, and fostering an environment where customers can engage directly with the quality and innovation of Miele products.
At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has evolved since 1899 and help live our philosophy of “Immer Besser” – forever better.
Your Responsibilities
- In close collaboration with the Store Manager, support the delivery of sales, customer experience, and operational objectives across the Experience Centre
- Contribute to the development and performance of the sales team through coaching, guidance, and leadership while creating a positive and engaging work environment
- In partnership with customers and colleagues, deliver a premium brand experience and build long-term relationships to encourage loyalty and repeat business
- Monitor store standards, displays, and customer service levels to ensure the Experience Centre reflects Miele’s quality and values
- Assist with rota planning, stock management, administration, compliance activities, and daily operational tasks to maintain a smooth-running store
- Handle customer enquiries and issue resolution promptly while maintaining high satisfaction levels
- In the absence of the Store Manager, take full responsibility for leading the Experience Centre and ensuring business priorities and performance targets are achieved
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What We Are Looking For
- Proven experience in retail management or supervision with:
- A strong track record in delivering sales results and customer service excellence
- Experience in leading, coaching, and developing team members to meet goals
- Strong commercial awareness, with the ability to:
- Drive sales performance
- Manage priorities and operational efficiency
- Exceptional communication, organisational, and relationship-building skills, with confidence to engage at all levels (customers, colleagues, stakeholders)
- A proactive and adaptable mindset to thrive in a fast-paced retail environment and embrace new challenges
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What We Offer
- Competitive salary (up to £32,500)
- Performance-related bonus opportunity (up to 2 months’ pay)
- Extensive discounts on Miele products for yourself, family, and friends
- Health and wellbeing benefits, including:
- Health cash plans
- Eye care support
- Ongoing training and development opportunities
- Additional benefits:
- Recognition schemes
- Financial wellbeing support
- Employee assistance programmes
Additional Information
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Role details:
- Full-time, fixed-term until May 2027
- Five days per week, including weekends
- Open to candidates from all backgrounds
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Miele’s mission: Our family-owned and family-run heritage defines our commitment to balance, innovation, and growth—a belief that first employees represent through their friendliness, forward-thinking, and specialist dedication.
This culture drives our 50 global locations, ensuring everyone benefits from our good work environment. Whether you're an apprentice or senior leader, Miele grows with you: improvement and excellence at all levels enriches both careers and products.
"Forever better." Become part of Miele’s 23,000-strong global community—leading innovation daily, wherever home comfort takes you.
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