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Mountain Warehouse

Assistant Store Manager

Norfolk
Posted 3 days ago
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Assistant Store Manager

Assistant Store Manager – Mountain Warehouse, Great Yarmouth

Department

UK Retail

Location

Great Yarmouth Management (GYG)

About the Role

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

We’re seeking an Assistant Store Manager to collaboratively drive the success of our store alongside the Store Manager. This role focuses on leading daily operations, fostering a motivated team environment, and ensuring every customer experience reflects the Mountain Warehouse brand standards.


Key Responsibilities

Leadership & Team Development

  • Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
  • Foster a collaborative and supportive work environment, promoting teamwork and shared goals.
  • Drive training and development, empowering staff to excel and grow.
  • Maintain clear, transparent communication to ensure alignment and trust across the team.
  • Equip the team with product knowledge to deliver outstanding customer service.

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Operational Excellence

  • Assist in daily store operations, ensuring compliance with company policies.
  • Maintain high visual merchandising and housekeeping standards for an enhanced shopping experience.
  • Prioritise health and safety, conducting risk assessments for a secure environment for staff and customers.
  • Actively participate in recruitment and retention of top talent to strengthen the team.

Sales & Performance

  • Support sales targets, driving profitability through strategic initiatives.
  • Monitor KPIs to track and sustain store success.
  • Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
  • Implement loss prevention strategies to protect store profitability.

Customer Experience

  • Set an example with exceptional customer service.
  • Address customer feedback promptly to ensure satisfaction and brand loyalty.
  • Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
  • Build community connections, creating a welcoming and engaging shopping atmosphere.

Requirements

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We’re looking for:

  • Passion for outstanding customer experiences.
  • Proven retail management background with leadership potential.
  • Strong communication skills—capable of engaging colleagues and customers.
  • Results-driven, with a focus on achieving goals and targets.
  • A trustworthy, approachable team player.
  • Energetic, proactive, and committed to driving initiatives to completion.
  • Excellent problem-solving and decision-making skills aligned with company policies.

Benefits

  • Monthly Bonus Scheme: Performance-driven rewards tied to achievable targets.
  • 50% Colleague Discount (across Mountain Warehouse and Animal), plus twice-yearly uniform allowance.
  • 1 free weekend per month, with 28 days annual leave (including Bank Holidays).
  • Access to an Employee Assistance Programme and Colleague Hardship Scheme.
  • Generous referral incentives for colleagues.
  • Auto-enrolment Pension scheme.
  • A supportive, stable, and successful working environment.
  • Length-of-service awards.

Join us today—you’re not just managing a store; you’re shaping an experience and building a legacy. 🚀

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Skills

Leadership
Team Development
Communication
Sales
Customer Service
Problem-Solving
Decision-Making
Visual Merchandising
Health and Safety
Training
Recruitment
Performance Monitoring
Loss Prevention
Community Engagement
Motivation
Collaboration

Location

Norfolk, England, United Kingdom

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