Max Mara Fashion Group
Assistant Store Manager
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Company Description
Max Mara Fashion Group is a family-owned Italian house of brands founded in 1951, recognized globally for its distinctive fashion style. The Group encompasses 10 main brands and over 60 collections, all unified by a commitment to quality, style, and individuality. With 41 companies and more than 5,500 employees, Max Mara operates in 105 countries and offers diverse career paths across 44 departments, including Fashion Design, Marketing, Operations, Retail, ICT, Architecture Design, and Business Intelligence. The company embraces a holistic, customer-centric approach and actively leverages new digital competencies. Max Mara seeks individuals who are curious, adaptable, and eager to explore and develop new skills in a dynamic, international environment.
Role Description
The Assistant Store Manager is a full-time, on-site role based in the City of Edinburgh. This role supports the Store Manager in overseeing daily store operations, ensuring an exceptional customer experience, and achieving sales and profitability targets.
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Responsibilities include:
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- Supervising and coaching store team members
- Coordinating staff schedules
- Maintaining visual merchandising and brand presentation standards
- Monitoring stock levels
- Supporting loss prevention initiatives
- Ensuring that store policies and procedures are followed
- Handling customer inquiries and escalations
- Analyzing store performance metrics
- Contributing to local marketing or clienteling activities to strengthen customer relationships
Qualifications
- Strong focus on Customer Satisfaction and Customer Service, with the ability to create a welcoming, luxury retail experience.
- Excellent Communication skills to interact effectively with customers, team members, and management.
- Proficiency in Store Management, including staff coordination, sales floor supervision, and operational execution.
- Knowledge of Retail Loss Prevention practices to safeguard merchandise and support compliance with company standards.
- Previous experience in fashion or luxury retail, preferably in a supervisory or team-lead position.
- Ability to work flexibly, including weekends and holidays, and to thrive in a fast-paced, customer-facing environment.
- Strong organizational and problem-solving skills, with attention to detail and a proactive mindset.
- Professional fluency in English; additional language skills are an advantage.
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