Topologie
Assistant Store Manager (Covent Garden)
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Job Description
As Topologie continues to rapidly expand its global retail footprint, we are looking for a dedicated Assistant Store Manager to support the growth of our UK market. You will take ownership of our Covent Garden store. Working closely with the Store Manager, you will play a pivotal role in leading the team, driving sales, and delivering Topologie’s unique co-creation retail experience.
We are seeking individuals who genuinely appreciate our brand and are eager to contribute to a positive and engaging shopping experience on the shop floor. If you are ready to "Make Things Happen" and share your authentic sense of style, we invite you to connect with us.
Key Responsibilities
Leadership & Team Management
- Serve as the primary decision-maker and leader for the Covent Garden store, overseeing all daily shop activities and closely monitoring staff performance.
- Maintain consistent, detailed, and transparent communication with the off-site Store Manager, ensuring they are fully updated on store performance, daily happenings, and any operational issues.
- Recruit, onboard, train, and mentor a high-performing team of Key Holders and Sales Associates. Act as a role model on the shop floor.
- Foster a collaborative, inclusive work environment that encourages teamwork, growth, and accountability.
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Store Operations & Visual Merchandising
- Independently plan, arrange, and manage the staff scheduling/roster for the Covent Garden store to ensure optimal coverage for sales targets and customer service.
- Oversee all daily operations, including opening and closing procedures, cash handling, and compliance with health, safety, and employment regulations.
- Manage stock levels, conduct regular inventory checks, and oversee replenishment to minimize losses.
- Ensure store presentation and visual merchandising are maintained to the highest standard and strictly adhere to global brand guidelines.
Customer Experience & Community
- Champion Topologie’s co-creation concept, ensuring all staff are highly trained to deliver retail customer experience.
- Ensure exceptional service standards are consistently met. Handle escalated customer queries or complaints directly with professionalism, empathy, and a solutions-oriented mindset.
- Execute local CRM initiatives to build customer loyalty, repeat business, and a strong local community presence in the Covent Garden area.
Sales & Performance
- Drive daily sales performance and achieve store targets through effective floor management and team motivation.
- Analyze sales reports and key performance indicators (KPIs) to identify commercial trends and opportunities for growth, sharing these insights with the Store Manager.
- Execute in-store events, seasonal campaigns, and marketing initiatives.
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Required Experience & Skills
- 2 to 3 years of retail management or supervisory experience (e.g., Assistant Manager, Store Manager, or Senior Key Holder), preferably in premium, fashion, or lifestyle retail.
- Proven track record of managing a store or leading a team with a high degree of autonomy. Strong decision-making skills.
- Excellent interpersonal and reporting skills. Ability to build rapport with diverse teams and keep remote management informed. Fluent in English.
- Adaptability: Highly motivated, comfortable working in a fast-paced start-up environment, and flexible with evolving responsibilities.
Personal Attributes
- Genuine interest in lifestyle, fashion, and design, with a keen eye for store presentation.
- Detail-oriented with a strong sense of responsibility and problem-solving skills.
- Proactive, highly organized, and fully capable of running the shop floor independently.
What we’ll do for you?
- Performance-based incentives
- Employee discounts on Topologie products
- A dynamic and supportive work environment
- Opportunities for career growth within the company.
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