Rituals
Assistant Store Manager - Edinburgh St James (40 hours)
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Assistant Store Manager - Edinburgh St James (40 hours)
Assistant Shop Manager (Regular Shop)
We are looking for an Assistant Store Manager to join our Rituals Retail Sales team. In this role, you will play a crucial part in driving performance by ensuring excellent customer service, effective teamwork, and efficient operations every day. Above all, you’ll act as a role model, coach, and right-hand support to our Store Manager.
This role involves helping to shape a trusted, collaborative culture, including recruiting, hiring, and retaining a diverse and talented team. Your ability to motivate and develop your team will be at the core of unforgettable shopping experiences, backed by our brand’s commitment to excellence.
About the Role
As Assistant Store Manager, your key responsibilities include:
- Leading operational excellence, particularly in stock and inventory management
- Supporting the Store Manager in delivering exceptional customer service in a fast-paced, high-footfall outlet environment
- Serving as the right-hand to the Store Manager for day-to-day business activities
- Upholding high store standards and creating a culture of trust through positive and constructive feedback
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You will play a pivotal role in:
- Spearheading team training and development to inspire and support future success
- Recruiting, hiring, and retaining talented team members
- Ensuring a positive environment that fosters focus, engagement, and full team potential
Key Requirements
Before applying, check that you meet the following:
✔ Prior experience at Assistant Store Manager level or equivalent in retail or hospitality ✔ Strong people management skills including:
- Clear communication
- Motivation & coaching
- Networking and relationship-building
- Inspiring a results-driven culture ✔ Experience in knowledge-sharing to drive behavioural change and team development ✔ Strong decision-making and problem-solving abilities
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We look for candidates who are:
- Energetic
- Low ego
- Approachable
- Humorously forward-thinking
Ultimately, we’re searching for someone who can deliver goals in customer satisfaction and sales while keeping employees engaged and performing at their best.
Rituals’ Offer
| |---| | Job Grade: Shops 12 | | Work Hours: 40 hours per week |
Based at one of our Regular Shops within the Retail Sales - Assistant Shop Manager B profile.
Join Rituals, be part of a committed, innovative team, and become an ambassador for excellence! We’re always evolving to support progress and authenticity.
(This role supports our commitment to an open, inclusive environment where teamwork and care empower positive change.)
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