Rituals UK & Ireland (B Corp™)
Assistant Store Manager - Edinburgh St James (40 hours)
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Assistant Store Manager - Edinburgh St James (40 hours)
Join Rituals and Be a Key Part of Our Supportive Shop Team
As Assistant Store Manager, you’ll be a key part of our shop team, creating unforgettable experiences for every customer while supporting the Store Manager to lead the business and develop your own skills.
About the Role
You are Our Second-in-Command and responsible for:
- Driving the store’s performance by ensuring exceptional customer service, collaborative teamwork, and efficient operations.
- Acting as a role model—you’ll champion Rituals’ values and set the tone for our team, based on a culture of trust, positive feedback, and constructive development.
- Coaching team members to boost engagement and potential, while supporting recruitment, hiring, and team retention to build a diverse and talented team.
- Assisting the Store Manager with day-to-day business activities, stock and inventory management, and maintaining high store standards in a fast-paced, high-footfall outlet environment.
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Responsibilities
Your focus will be on:
- Team Leadership: Motivating and empowering your team to deliver outstanding service and results.
- Customer Success: Ensuring every customer leaves with a meaningful shopping experience aligned with Rituals’ high standards.
- Operational Excellence: Managing stock, inventory, and store operations with precision in a busy retail environment.
- Performance-Driven: Inspiring your team and driving consistent sales and customer satisfaction through performance orientation.
Bring All of You!
We’re looking for someone who exemplifies:
- High energy and low ego—someone easy to be around with a touch of imagination!
- A people-first mindset—getting the best out of yourself and your team while instilling trust and positivity.
- The ability to inspire, motivate, and develop others to hit targets and grow collectively.
- A humble yet influential leader—someone who loves coaching and guiding others to thrive.
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Skills & Experience
We’re searching for:
- Relevant retail or hospitality experience at Assistant Store Manager level or equivalent.
- Strong people management skills, including communication, motivation, coaching, fostering connection, and inspiration.
- Experience in knowledge-sharing to drive behavioural change and employee development.
- Proven decision-making and problem-solving abilities.
Benefits of Working at Rituals
- Training and development opportunities to help you grow into the next level.
- A competitive bonus scheme as part of our rewards structure.
- Exclusive employee discounts on our products.
- Wellbeing initiatives and Employee Assistance Programme (EAP) for your holistic support.
- Company and team events, fostering a vibrant culture of celebration and camaraderie.
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