Pandora
Assistant Store Manager (Full-Time)
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Assistant Store Manager – Permanent (39 Hours/Week)
Location & Hours
- Days of work: Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, Sundays
- Hours: 39 per week
- Pay range: €38,000 – €43,200 per annum (pro-rata for full-time equivalent)
Benefits Package
- Highly competitive salary
- Monthly bonus scheme (10–20% based on targets)
- Generous employee discount programme
- Annual jewellery uniform allowance (plus optional "wear box" access)
- Other exclusive benefits, including:
- Retail, hospitality, and entertainment discounts
- Free health/wellbeing support via Retail Trust (for you and loved ones)
- Annual incentives, parties, and career progression opportunities
About the Role
At Pandora, we celebrate meaningful moments—both for customers and our team. We’re seeking an organised, proactive, and results-driven Assistant Store Manager to lead from the shop floor, drive retail operations, and guide a high-performing team to meet targets while delivering exceptional customer service.
Recognised as a Sunday Times ‘Best Place to Work 2023’, Pandora empowers its people to deliver outstanding results daily, fostering a culture of daring to dream, caring deeply, and driving success.
This position will act as both a commercial and operational leader, supporting store success when the Store Manager is absent, while ensuring CVMs (Customer Value Moments), team engagement, and brand standards are upheld.
Key Responsibilities
Commercial Focus
- Drive store sales performance by analysing KPIs, customer feedback, and sales data, using insights to guide commercial decisions.
- Support the Store Manager in developing and executing business strategies to exceed sales targets.
- Champion visual merchandising to reflect brand guidelines and maximise commercial impact.
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Leadership & Team Development
- Build and nurture a diverse, inclusive, and engaged team, helping employees realise their potential.
- Deliver clear communication, impactful feedback, and structured development conversations.
- Role-model Pandora’s core values: Dream, Dare, Care, and Deliver.
- Act as a trusted mentor to your team.
Customer Experience
- Be a Pandora ambassador—demonstrate deep product knowledge, storytelling passion, and unwavering commitment to brand values.
- Inspire colleagues to create unique, personalised customer moments via our selling ceremony, ensuring exceptional service from welcoming sales to problem resolution.
- Oversee customer service excellence, resolving escalations with professionalism.
Store Operations
- Manage rotas, stock control, and finances, ensuring compliance with security, health/safety, and operational standards.
- Optimise staffing levels based on commercial needs and seasonal trends.
- Maintain high shop-floor standards and smoother merchandising workflows.
Requirements
We are looking for a highly capable leader with:
- Demonstrated experience in retail brand management or fast-paced consumer product environments.
- Proven success in driving sales and profitability on the retail floor.
- Strong hunter incentives and buyer instincts that inspire teams to exceed targets.
- Exceptional communication, organisation, and adaptability—highly multitasked roles require flexibility.
- A growth mindset: openness to feedback, resilience through change, and a commitment to continuous improvement.
- A positive energy aligned with Pandora’s core values, alongside a polished appearance that reflects the brand.
- Passion for Pandora’s mission—deriving joy and meaning from storytelling through jewellery.
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Preferred Experience:
- Previous senior supervisor or Assistant Manager roles within luxury retail.
- Strong interest in flowers, personalising moments, and accessible luxury (a Pandora brand resonance).
Why Join Pandora?
Our success stems from our people.
- ** Lars Gauss| Boundary breaking salary scheme with monthly bonuses**
- Supportive team culture known for inclusivity.
- Legendary retail/wellbeing perks from fitness to financial advice.
- Recognised globally as a great place to work.
Pandora’s recruitment process is transparent, equitable, and designed to remove bias. Please minimise personal identifiers (e.g., photos, age, marital status) in applications.
If reasonable adjustments are needed for interviews, notify us as soon as possible.
About Pandora
Pandora is the world’s largest jewellery brand, crafting meaningful, accessible luxury pieces from recycled silver and gold. Our designer ASAFA® charms and thoughtful creations empower millions to tell stories through jewellery.
- Selling in 100+ countries through over 6,800 points of sale (2,700+ shopping concept stores).
- 10x rankings: Sustainability leader, London Stock Exchange NASDAQ: three-time listed company.
- 2024 financials: €4.2B revenue (DKK 31.7B) with ambitious 2030 sustainability goals.
- Relentless innovation and growth: Named one of the highest-performing companies in the world by management consultancy firm McKinsey.
🚀 Ready to create moments that matter? Apply today!
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