Crocs, Inc.
Assistant Store Manager_Great World City
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Assistant Store Manager – Great World City
Welcome to Crocs, Inc. – where every career empowers you to make a meaningful difference. Whether it’s fostering connections in stores, spearheading innovation as part of our global leadership, or streamlining operations backstage, your journey—and your impact—are celebrated here.
Role Overview
As an Assistant Store Manager, you’ll be instrumental in shaping exceptional customer experiences while driving store performance. Reports directly to the Store Manager, you’ll lead daily operations, gaps specialist covers such as customer service, product education, team development, and strategic open-to-closed execution. It’s more than retail: it’s about building high-performing teams, sustaining chain growth, and keeping Crocs at the heart of (everyone’s) comfort.
Key to your impact will be your ability to execute flawlessly, adapt with agility, and adopt Crocs’ core values through practical, customer-driven leadership. No rigid hierarchy here—you’ll thrive when you tailor solutions, champion speed, and redefine standards together with your team.
Your Influence: What You’ll Do
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Take centre stage in customer fulfilment
- Apply Crocs’ C.H.A.R.M. service framework (Connect, Hear, Answer, Respond, Meet) to ensure each guest feels valued.
- Coach & recognise team members for moments of extraordinary care—because amazing service is contagious.
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Master the retail orchestra
- Lead & delegate priorities each day: closing routines, product demos, promotion activations, and visual merchandising.
- Elevate inventory control, shortage prevention, and cash-handling best practices—every Croatia details.
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Foster a culture of ownership
- Foster an inclusive, timely, and idea-driven team environment where collaboration becomes second nature.
- Boost wholesale revenue from weekly sales targets by steering strategic approaches to every touchpoint.
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Navigate all store departments like a pro
- Span fully across operations—from backroom stock management, POS optimisation, pricing allocations, and multi-channel buzz:
- Positions handled: Full consumer service escalations, loyalty incentives training, compliance audits & policy enforcement, store repairs, events, and technical needs tracking.
- Span fully across operations—from backroom stock management, POS optimisation, pricing allocations, and multi-channel buzz:
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Set the benchmark in performance
- Scale your own key metrics through target-driven strategies, while reinforcing team accountability.
- Inspire peers by exemplifying company standards in:
- Advanced inventory audits.
- Guest outreach across every sales channel.
- Accessible communication across operations and leadership.
What You’ll Bring to the Team
Qualifications & Experience
- Recent A-Level, Diploma, Advanced Degree, or equivalent (preference for diversity of educational background).
- Minimum four years of progressive retail experience—infinity preferred—from floor staff to supervisory. Stores with category management or corporate liaison experience? Particularly noted.
- Already wear the hat of a leader: track record of driving growth, classroom empowerment, and workload distribution under time crunch.
- Clear command of cross-functional language, including B2C/B2B relationship-building tools.
Your Value to Crocs
✔ Language Ready: Fluent English essential; bilingualism (or multi-regional curriculum fluency) will brighten your career path. ✔ Military-grade multitasking: Flexibility means mastery on your rotational shifts, evenings, weekends, bank holidays. ✔ Tech Shrewd: Proficient in Microsoft Suite, office applications + any POS or CRM system you’ve encountered from Epson to SimpleView. ✔ Elegant Disruptor: Thrives in fast evolution—whether tackling a KPI pivot, new operating workflows, or shifting channel costumers.
How We Compensate
Payment
A highly competitive role within Raposal Retail standards:
- Annual salary range: $ 38,300.00 – $45,800.00
- Adjustments respect geographic market conditions (Hong Kong updates applied), and contribute non-negotiably to local wage mandates.
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Additional Benefits
This position unlocks:
- Performance instantiability: Every point counts in one of four company-wide bonuses/significant retention awards (zozo).
- Comprehensive coverage—healthcare tiers; market dental/vision prescription contracts; life disposable firepower/AD&D; disability protection—short/long term.
- A unique Employee Value Platform (EVP) beyond code:
- Income tax supports; comprehensive professional development funding; time-off supremacy (first Holiday opportunity!) and true horizons.
Add-Ons
- Participant in: Optional share plan, Disability Insurance & E-Verify enrolled for security compliance.
- ISS Audrey Pausa and Commuted Paid Leave Program—recognition for well-being achieving balance.
Crocs’ Commitment
Equal Opportunity Employer: We are a company passionate about speaking inclusivity through action. Our proactive classification-free capabilities help all notable backgrounds thrive inside our company setting. Employees with disabilities always receive tailored support; virtual and physical environment accommodations seamless. Let’s build a legacy where compassion fuels productivity—no walls, no exclusions, entitled by incredible ideas alone.
Accessibility Notice – Crocs, Inc. participates in:
- Evolving Workplace Inclusion.
- In motion (Virtual Real-Time Workplace Adaptability Program).
- Transcripts, TDD, and game-changing consentiousness. Verbal requests welcome.
✅ Title: Assistant Store Manager ( offices)@GreatWorldCity
**Apply by [Insert form closing date].
Save to linkedin to apply.
Sincerely,
Crocs, Inc. – “For Her Blooding Tomorrow”
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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