Dr. Martens plc
Assistant Store Manager - York Outlet, North Yorkshire
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Assistant Store Manager - York Outlet, North Yorkshire
Assistant Store Manager – York Outlet
Dr. Martens is a globally recognised and culturally influential British brand, with over 60 years of heritage. As brand custodians, we thrive in a dynamic, ethical business with diverse talent—where people embrace their true selves and grow their careers together.
We are guided by three core values: Be Yourself, Act Courageously, and Show You Care. These values drive us to push boundaries and champion individuality.
About the Role
We’re seeking an engaging and inspirational Assistant Store Manager to support the York Outlet store team in partnership with our Store Manager. In this role, you will:
- Provide leadership and guidance to deliver outstanding customer service and support business growth.
- Foster a positive and empowering working environment, prioritising team well-being.
- Collaborate closely with the Store Manager, Regional Manager, and Head Office on commercial decisions.
Key Responsibilities
Operational Leadership
- Oversee day-to-day retail operations, including:
- Coaching
- Sales analysis
- Visual merchandising
- Administration
- Step into full store & team responsibility in the absence of the Store Manager.
- Manage health & safety, security, and loss prevention initiatives.
- Achieve set KPIs (Sales, CR, UPT) within the store’s profit & loss budget.
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Customer Experience & Team Development
- Lead and implement high standards of customer service through coaching.
- Ensure product knowledge excellence across the team.
- Maintain seamless, consistent customer experiences.
Stock & Commercial Management
- Follow stock control procedures (inventory checks, deliveries, loss prevention).
- Work with internal teams to maximise commercial success in alignment with Dr. Martens’ goals.
Cultural Alignment & Team Building
- Embody and strengthen our brand culture, driving engagement and collaboration.
- Build a highly engaged team through mentoring, support, and opinions sharing.
- Foster best-practice sharing and collaborative problem-solving.
- Champion DE&I (Diversity, Equity & Inclusion) and wellbeing initiatives through your actions.
Requirements
Experience & Skills
- Passion for Dr. Martens’ product—this should be your brand too!
- 2+ years of experience in a similar Assistant Store Manager/Supervisor role, ideally within fashion/lifestyle retail.
- Proven ability to coach, develop, and mentor teams effectively.
- Strong sales drive with the skills to motivate a team to meet goals.
- Resilient mindset with a solution-focused approach.
- Business-level fluency in English (additional languages are a plus).
- Strong IT proficiency—confident using Microsoft Office and POS systems.
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Why Join Dr. Martens?
We reward your loyalty with: ✅ Competitive bonus incentives ✅ Free pair of Docs on welcome ✅ 65% discount on all footwear ✅ 50% discount on all accessories ✅ 2 paid volunteer days per year ✅ Generous holiday allowance ✅ Matched pension contributions ✅ Development opportunities to grow your career ✅ Virtual GP access via RetailTrust ✅ Employee Assistance Programme + Mental Health First Aiders
About Us
We foster an environment where everyone can be their authentic self. We believe diversity and inclusion enrich our brand and drive creativity. Whether in a leadership role or as part of our team, we aspire to empower:
- Everyone, regardless of race, gender, age, ability, or background.
Together, we build a future where everyone feels valued, inspired, and empowered. Join us at Dr. Martens!
Ready to take the next step? Apply now!
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