Wheely
Assistant Training Manager/Lead Trainer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Assistant Training Manager/Lead Trainer
Assistant Training Manager/Lead Trainer – Wheely
About Wheely
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by over 100,000 active riders and 1,200 corporate accounts.
We're a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we're expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
About The Role
The Assistant Training Manager/Lead Trainer will play a key role in elevating service quality across the London chauffeur fleet. As we continue to grow in one of Europe’s most recognised markets, this role is essential to ensuring every chauffeur consistently delivers Wheely’s service standards. The position focuses on delivering engaging training to chauffeurs, managing and adapting learning content for the London market.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll:
- Polishing key skills for five-star luxury customer experience delivery
- Supporting performance assessments via clear, constructive feedback
- Leading 1:1 coaching sessions to drive continuous improvement
- Serving as the local chauffeur expert, ensuring operationally seamless service
Ideal candidates will have the passion and authority to directly shape service excellence and enhance passenger experience.
Responsibilities
- Deliver training programs for Wheely chauffeurs, ensuring exceptionally high luxury customer service standards are met
- Maintain and develop country-specific learning initiatives for London’s market
- Support and coach chauffeurs by acting as their subject-matter expert
- Assess chauffeur performance against Wheely Standards with structured feedback
- Provide 1:1 coaching and developmental support for continuous improvement
- Collaborate with regional peers to refine processes and enhance passenger experience consistency
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- Passion for facilitation and training others
- 3+ years in a specialised training role
- Proven track record in engaging training programs that meet strict customer-focused standards
- In-depth PowerPoint/Google Slides proficiency (Articulate 360 suite: a plus)
- 2+ years customer-facing experience, ideally in luxury services
- Commitment to attention to detail with exceptional training execution
- Strong development mindset that motivates others to excel
- Exceptional verbal and written communication skills
- Bonus: Familiarity with luxury vehicles and specifications
What We Offer
- Office-based role (West London), 4 days/week with flexible hours, + 1 optional remote day
- Competitive salary and quarterly KPI bonus
- Private medical and dental insurance
- Life and critical illness coverage
- High-end equipment and tools
- Monthly credit towards Wheely journeys
- Cycle-to-Work scheme
- Professional development stipend
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location