HARMONY NEW ENERGY AUTO SERVICE (LONDON) LTD
Assistant Transaction Manager
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Company Overview
Icar UK (formerly known as Harmony Auto) is an automotive retail dealer store that has partnered with BYD since 2023, specialising in the sale of new energy vehicles. We are committed to delivering high-quality, innovative, and sustainable mobility solutions, while providing an excellent customer experience across all touchpoints.
As part of our continued growth, we are looking for an Assistant Transaction Manager to support the performance of our sales and finance operations.
Job Overview
The Assistant Transaction Manager plays a key role in supporting the retail dealer stores' sales performance by managing finance and insurance (F&I) processes and working closely with the sales team to maximise profitability.
You will be responsible for structuring finance sales, promoting additional products, ensuring compliance, and delivering a smooth and professional customer journey from sale through to handover.
Key Responsibilities
Finance & Insurance (F&I)
- Maximise finance penetration and profitability across all vehicle sales
- Promote and sell finance, insurance, warranties, and add-on products
- Structure competitive and compliant finance packages
- Maintain strong relationships with lenders and finance providers
Customer Experience
- Ensure a smooth transition from sales to finance for customers
- Clearly explain finance options, terms, and products
- Maintain transparency throughout the sales process
- Support high levels of customer satisfaction and retention
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Compliance & Regulation
- Ensure all sales meet FCA requirements and company policies
- Maintain accurate and audit-ready documentation
- Stay up to date with regulatory changes and best practice
Sales Team Support
- Work closely with the sales team to support deal progression and conversion
- Assist with daily enquiry management
- Provide guidance on sales structuring and profitability
- Support the development of sales staff in F&I processes
Performance & Reporting
- Monitor key KPIs including finance penetration, product sales, and margins
- Provide regular updates and reports to senior management
- Identify opportunities to improve performance and efficiency
Skills & Experience
- Previous experience in an automotive Business Manager or F&I role
- Strong understanding of automotive finance products and processes
- Confident communication and negotiation skills
- Commercial awareness with a strong focus on results
- High level of attention to detail and organisation
- Comfortable working in a fast-paced, target-driven environment
Qualifications
- Full UK Driving Licence
- SAF accreditation (preferred)
- Good understanding of FCA regulations (essential)
What We’re Looking For
- A results-driven individual with a strong focus on performance
- Professional and customer-focused approach
- Someone who works with integrity and maintains compliance at all times
- A team player who can support and influence the wider sales team
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This is a great opportunity to join a growing dealership and play a key role in driving both sales performance and customer experience.
Equal Opportunities Statement
Harmony Auto UK is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We are an equal opportunity employer and we aim to ensure that all employment decisions are taken without reference to irrelevant or discriminating criteria. We welcome applications from candidates of all backgrounds and experiences, and are dedicated to creating an environment where everyone can thrive and reach their full potential.
Data Privacy Statement
Harmony Auto UK collects and processes personal data as part of our recruitment process in line with our data protection obligations. This may include information provided in your CV, application form, interviews, and right to work documentation. Your data will be used solely for recruitment purposes and may be shared with relevant internal teams or background check providers as needed. All personal information will be stored securely and automatically deleted after 12 months unless we are informed otherwise. By applying, you consent to us contacting you regarding your application.
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