Government Property Agency
Assistant Workplace Services Manager
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Role Title: Assistant Workplace Services Manager
Location: Coventry Employer: Government Property Agency (GPA)
About GPA
The Government Property Agency (GPA) is the largest property holder in government, responsible for over £2.1 billion in property assets and 55% of the Civil Service’s office estate. We are transforming the way the Civil Service works by:
- Creating great places to work
- Delivering the largest commercial office programme in the UK
- Working towards halving carbon emissions in government offices
- Achieving greater value for taxpayers
We are currently shaping major programmes like:
- Government Hubs Programme
- Whitehall Campus Programme
- Net Zero Programme
Our four core values drive everything we do:
- Striving for excellence – We aim to deliver the best results.
- Empowering through respect – Fair treatment for all is our standard.
- Acting with integrity – We do what’s right, always.
- Succeeding together – Everyone contributes to our success.
We strongly support Equality, Diversity, and Inclusion (EDI). This commitment helps us serve communities effectively and attract a diverse talent pool, particularly from:
- Disabled people
- Ethnic minority groups
- LGBTQ+ individuals
- Women
We want innovative, engaged, and solution-focused professionals to help us shape a better working future.
About the Role
The Assistant Workplace Services Manager is a key position within the Workplace Service Delivery Team, reporting directly to and supporting the Workplace Manager.
You will be responsible for first-line engagement with workplace service suppliers, contractors, and stakeholders, ensuring smooth management of daily workplace services across designated property portfolios. Your role will include:
- Customer and stakeholder relations – Handling proactive and reactive management of workplace services, resolving complex issues, and ensuring compliance.
- Service and supplier management – Overseeing service delivery to meet agreed standards, including housekeeping, maintenance, Health & Safety (H&S), and value-for-money standards.
- Issue resolution – Actively resolving complaints from client organisations or internal helpdesk queries and escalating issues early where necessary.
- Resource and capital project oversight – Managing rechargeable works (e.g., reactive, new works) and supporting the definition/development of major capital projects.
- Supplier performance monitoring – Ensuring service standards are continually met while fostering strong partnerships.
This role is critical to delivering GPA’s “Great Places to Work” strategy, promoting efficiency and driving continuous improvement.
Key Responsibilities
- Daily service delivery management: Oversee suppliers’ performance and correct any deficiencies as required.
- Site management: Conduct site visits as needed and support/audit foul/site quality of premises under your responsibility annually.
- Issue resolution: Tackle customer complaints and escalate challenges to senior management when appropriate.
- Cost and project management:
- Manage rechargeable works outside fixed-price contracts, ensuring effective spending and accurate reporting.
- Work with stakeholders for clarity on conversions, upgrades, and high-value purchases.
- Representativeness: Deputise for the Workplace Manager as needed.
- Additional support: Execute any authorised for-the-business tasks as required by management.
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Person Specification
Skills & Experience
Essential Requirements
- Customer service excellence: Ability to analyse customer feedback and continuously improve service delivery.
- Workplace/facilities management experience: Hands-on knowledge of maintenance, logistics services, and supplier management in a corporate environment.
- Stakeholder and supplier relations: Excellent communication, confidence in engaging with customers, contractors, and service providers.
- Performance tracking: Ability to assess service quality confidently, troubleshoot problems, and implement incremental improvements.
- Organisational skills: Strong prioritisation with the ability to deliver at pace under pressure.
- Commercial awareness: Knowledge of supplier contracts, procurement standards, and H&S requirements.
Desirable Qualities
- Innovation: Proven track record of identifying opportunities to drive value-added solutions.
- Cross-functional collaboration: Experience working in a matrix-organised environment—cooperating across departments.
- Leadership: Ability to guide workplace-related teams including hard/soft FM, security, ICT, and community engagement.
Technical Qualifications
- Essential:
- A professional qualification (e.g., from IWFM) or a commitment to pursue one.
- Ability to demonstrate continuous professional development in property or facilities management.
- Certification or intent to complete the Contract Management Capability Programme (CMCP) Foundation training.
** backgrounds, to recruit talent wherever it is found**.
Further Equalities, Diversity and Inclusion Updates
The GPA has been fully embedded in the Civil Service D&I strategy, promoting fair recruitment, engagement, and retention of diverse talent at all career stages.
Inclusive hiring policies currently prototype assessment methods—such as Success Profiles—that cater to a wide range of capabilities and perspectives.
Applicants are entitled to personal adjustments throughout the recruitment journey (pre-application through interview). Please flag needs at your earliest convenience to recruitment:
Go via: 📧 govrecruitment.holdirecruitment.disability@cabinetoffice.gov.uk
For interviewer discrimination disputes or internal appeals, contact HR@gpa.gov.uk.
Selection & Assessment
Process Outline
This vacancy uses Success Profiles, assessing:
✔ Behaviours (Seeing The Big Picture, Communicating & Influencing, Delivering at Pace) ✔ Strengths ✔ Experience ✔ Technical Skills
The process consists of:
- Sift (Documents + personal statement of ~500 words)
- Interviews (typically face-to-face)
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Key Dates
- Sift: 20 July 2026 (week on)
Byelieratory
How We Look After Our People
Your employment includes:
-
Salary: £36,000
-
Pension Scheme: A supplement of £10,429 annually towards the Civil Service Pension Scheme.
The defining benefits include:
- Long-term security
- Choice and incentives to boost savings
Also enjoy:
- Comprehensive Learning & Development programmes
- Hybrid work arrangements (tailored to meet needs and availability)
- Supportive culture of belonging and inclusion
- Discretionary wellness and family support schemes (including Tax-Free Childcare)
Security & Pre-Employment
All permanent roles require SC Clearance vetting:
-
Proof of 5 years UK residency is mandatory from point of application.
-
Secure disposal check may occur for fraud.
-
Conflict of interest review if resigning/rejecting a fraud-related post.
-
Applicants not eligible for roles after a 5-year period post-dismissal due to fraudulent actions against government.
Notable Considerations
- Visa Sponsorship: GPA does not currently provide sponsorship—please read further details in the advert regarding eligibility.
Locating Support & Clarifications
-
Job holder (for inquiries): 📧 Nishat Anjum 📞 or raise related correspondence to nishat.anjum@gpa.gov.uk
-
Useful Early Contact: For needs/adjacency assistance:
➜ gparecruitment.grs@cabinetoffice.gov.uk or ➜ Adjacency Team, Disability Support at govrecruitment.holdirecruitment.disability@cabinetoffice.gov.uk
Further A1/Z1 (“basic look”) training is requisite following successful employment.
A Point of Engagement/supplier relationship into the GPA Assurance does exist when working scope beings impact-going polices.
Suppliers etc
All necessary measures ensure decisions take being congruent with advertised standards.
Contact & Hiring Queries
Required Role Contact: 📞 Name: Nishat Anjum 📧 Upfront/Inquiries: nishat.anjum@gpa.gov.uk
Recruitment Enquiries: 📧 gparecruitment.grs@cabinetoffice.gov.uk
For CPP Adjustements & Privacy Issues:
The GPA strives for fairness within own recruitment policy and external standards as defined for School Governing Board (white paper)(https://www.gov.uk/civil-service-recruitment-advice) as well as the Equality Act 2010 as outlined at: gov finals section Nearly free online support for those with access to the registers—offadavmis
For more on GPA, please stay tuned to our Careers@GPA.gov.uk. A direct link is forthcoming by visiting via lgn.empls.net!
Applicants will be subject to the Civil Service Code which assesses adherence of required behaviour standards.
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Note to Applicants: Of the recommended registration guidelines, do seek comments through in order to direct access to reviews on time as follows: live to LogIn portal sharply-demanded. All benefits provided are entrusted under Government to ensure integrity and employment support across CivilService.
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