Fresha
Associate Account Manager (London)
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Associate Account Manager (London)
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide, Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory, and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands, including Instagram, Facebook, and Google.
Role Overview
Given Fresha’s exciting growth plans, we are looking for an exceptional Associate Account Manager to join our global team.
Reporting directly to the Account Manager Team Lead, you will be accountable for:
Commercial Growth
- Engagement: Meeting key performance indicators on monetisation and revenue growth by proactively engaging, educating and nurturing Partner businesses on the value of the Fresha platform.
- Sales Cycle: Proactively introducing, educating, and converting Partners to Fresha’s payments solution.
- Market Trends: Optimising listing content and availability competitiveness on the marketplace to maximise conversions.
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Relationship Building
- Partnering: Serving as a dedicated advisor for your pool of Partners, assisting them in their journey toward product adoption.
- Advisory: Advising Partners on suitable product selection based on their needs and specifications.
- Business Relationships: Building strong Partnership Experience by regularly engaging with your assigned Partner accounts through video calls or meetings and effectively communicating Fresha’s features and benefits.
- Internal Collaboration: Ensuring seamless transition and handover of Partners by maintaining strong relationships with the Sales and Onboarding teams.
- Product Feedback: Collaborating with the Product team to provide valuable insights and suggestions for future releases.
- Consultative Sales: Using consultative techniques to understand customer needs while having the ability to upsell and cross-sell the Fresha Platform.
Note: This list is not exhaustive, and additional responsibilities may apply.
What We Are Looking For
Experience & Skills
- 3+ years of experience efficiently delivering commercial outcomes from a previous Account Management role.
- Closing Skills: Ability to effectively close deals, negotiate, and convert opportunities.
- Adaptability: Proven capacity to meet targets amidst a fast-paced, evolving business environment.
- Analytics: Experience utilising and analysing data for improved commercial performance and reporting.
- Curiosity & Proactivity: Naturally inquisitive, committed to continuous learning.
- Tele-prospecting or Sales Orientation: Previous experience in outbound calls or similar environments preferred.
- Communication Skills: Strong written, verbal, and presentation capabilities.
- Innovative Approach: Problem-solving and creative thinking beacons.
- Relationship Building: Rare ability to build trust with stakeholders and foster strong Partnerships.
- Team Player: Willingness to collaborate, assist, and contribute actively to team efforts.
- Initiative: Self-starter mentality with a proactive business outlook.
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Added Bonus
- Bi-lingual Proficiency: Fluency in both English and another language.
- Industry Knowledge: Direct or transferable experience within the beauty and wellness sector.
At Fresha, ambition and potential matter as much as prior knowledge. If you’re passionate and eager to develop, apply even if not every requirement aligns. We’re here to grow your skills.
Interview Process
- Screening Call: Video interview with a member of the Talent Team (30 mins).
- First-Stage Interview: Video discussion with Team Leads (30 mins).
- Final Presentation Stage: In-person interview with the General Manager (UK & Ireland) and Team Leads (75 mins).
We aim to complete the entire interview process and issue feedback within 2 weeks.
All applications are reviewed manually by our talent team. While we strive for assessment within 7 days, increasing demand may occasionally result in extended review periods.
Inclusive Workforce
At Fresha, we foster a diverse, inclusive culture where everyone—regardless of background—can contribute fully.
We do not discriminate based on race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any applicable protected characteristic.
Accessibility Note: If you have accessibility needs or would benefit from accommodations during recruitment or beyond, please let us know so we can support you.
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