World Wide Technology
Associate Client Manager
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Associate Client Manager
Associate Client Manager
Job Code: GS8003
Effective Date: 1 June 2023
Business Group: GSP International
Department: GSP Account Management
Location: UK
Job Summary
This position will partner with a Client Manager to focus on achieving goals by selling World Wide Technology's suite of services:
- Consulting
- Infrastructure
- Applications
- Lab
Essential Functions
- Works closely with a Client Manager as a mentor in a specific account or area
- Acts in a consultative manner, receiving consistent positive feedback from internal and external engagements
- Assists in managing complex customer relationships, leveraging the HPT (High Performance Team) to achieve sales goals
- Develops relationships with:
- Partner/OEM (Original Equipment Manufacturer) Technical Specialists
- Business Units
- Demonstrates competence in identifying and engaging appropriate partners for customer engagement and technical solution design
- Leverages senior team members to increase knowledge of best practices and success stories
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Education
- Bachelor’s Degree preferred
- A combination of education, training and experience may be considered in lieu of a degree
Work Experience
- Minimum of 1-year progressive experience in a related field
Knowledge, Skills, and Abilities
Core Functional / Technical Skills
(No further categorization areas provided—see below bullet points in their own logical groups)
Relationship Management
- Builds relationships with key individuals within teams, departments, and organizations
Account Development
- Builds relationships with customer account teams, including key buyers/decision-makers
- Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings)
- Understands and reports a customer’s business issues through appropriate organization channels
Account Planning
- Completes and manages dynamic local/regional account plans based on:
- Customer needs
- Industry trends
- Prioritizes time based on:
- Account’s value for the organization
- Likelihood of success
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Negotiation and Influence
- Exchanges information in straightforward situations to gain others’ support
- Proactively seeks help from a manager to address disagreements and ensure alignment
- Assists in conducting cost, benefit and risk analyses of potential solutions
Market and Product Communication
- Demonstrates comprehensive understanding of:
- Product components
- Design
- Features and benefits
- Brand benefits
Value Analysis
- Delivers requested detailed information about:
- Uses
- Values of the company’s products/offerings
Building a Business Case
- Articulates presenting business issues impacting the team
- Assists in developing the rationale for addressing them (e.g., impact on customer satisfaction scores or team revenues)
- Identifies and analyses potential solutions via cost/benefit and risk analyses
- Determines the recommended solution, documenting the business case for change and sharing with team leadership
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