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Associate, Client Processing I
Client Processing Associate I
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it’s all about.
Join us and be part of something extraordinary. We’re seeking a future team member for the role of Client Processing Associate I to join our Conventional Trust Platform. This role is located in Manchester, UK.
Key Responsibilities
In this role, you’ll make an impact by:
- Performing routine and non-routine client service and transactional support functions
- Interacting with other organizational units and teams to ensure timely delivery of service and resolution of issues
- Processing account-related transactions per scheduled events and client-authenticated direction
- Following established procedures to answer inquiries and resolve problems or issues
- Managing situations that may require adaptation of response or extensive research according to client feedback
- Escalating more complex situations to senior colleagues
- Integrating area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients
- Performing complex operational tasks in a product or functional area
- Contributing to the achievement of team objectives
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Requirements
To be successful in this role, the following is required:
- A Bachelor’s degree or equivalent combination of education and experience is preferred.
- The ability to work under pressure and meet tight deadlines.
- Good communication skills, confident using phone and MS Teams.
- Proficiency in MS Office (e.g., Outlook, Excel, PowerPoint).
- Experience in using digital tools.
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About BNY
Our culture speaks for itself. Discover the latest BNY News and insights: 🔗 BNY Newsroom 🔗 BNY LinkedIn
Recently Recognised Awards
- America’s Most Innovative Companies, Forbes, 2025
- World’s Most Admired Companies, Fortune, 2025
- "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards
- Highly competitive compensation rooted in a philosophy of pay-for-performance
- Flexible global resources, tools, and support for life’s journey
- Focus on health and personal resilience
- Access to generous paid leaves, including paid volunteer time
- A strong culture of excellence for valued team members, helping you acheive financial goals
Equal Employment Opportunity/Affirmative Action Employer BNY is committed to diverse representation and acknowledges: Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans
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