Associate, Client Processing I

CLIENT PROCESSING Associate I 

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. 

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. 

We’re seeking a future team member for the role of Client Processing Associate I to join our Conventional Trust Platform. This role is located in Manchester, UK.  

In this role, you’ll make an impact in the following ways: 

• Perform routine and non-routine client service and transactional support functions. 
• Interact with other organizational units and teams to ensure timely delivery of service or resolution of issues. 
• Process account-related transactions per scheduled events and client-authenticated direction. 
• Follow established procedures to answer inquiries and resolve problems or issues. 
• Manage situations which may require adaptation of response or extensive research according to client feedback. 
• Escalate more complex situations to senior colleagues. 
• Integrate area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients. 
• Perform complex operational tasks in a product or functional area. 
• Contribute to the achievement of team objectives.