RBC
Associate, Client Success Team - Capital Markets (London)
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Associate, Client Success Team - Capital Markets (London)
Client Success Onboarding Specialist (EMEA) – RBC
What is the opportunity?
Join RBC’s global Client Success Team (CST) as a dedicated onboarding specialist for the EMEA region. In this permanent, full-time role, you’ll orchestrate seamless client onboarding across multiple products and jurisdictions, collaborating with internal stakeholders to deliver exceptional experiences while ensuring compliance and operational excellence.
Location: 4 days in-office at 100 Bishopsgate, London, UK Employment Type: Full-time (35 hours/week)
What will you do?
- Chair a global Client Success Team responsible for the onboarding of clients, primarily handling requests from EMEA across all RBC locations.
- Manage cross-functional client lifecycle projects with regional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, and Risk) to ensure smooth onboarding experiences for clients and sales teams.
- Serve as a primary point of contact, facilitating reporting of onboarding progress to stakeholders while maintaining transparency and improving service delivery.
- Proactively address escalations as required.
- Identify and escalate operational risks, compliance deficiencies, and potential loss events to relevant business units.
- Maintain and update desktop procedures, ensuring compatibility with process changes via annual reviews and compliance with the Global Client Onboarding Procedures.
- Support compliance with Firm Policies, including KYC, AML, and broader client onboarding guidelines.
- Additional duties, as directed by management, may include:
- Participation in strategic or regulatory initiatives
- Contributing to policy/procedures documentation and reporting/metrics
- Innovate processes – Proactively identify opportunities to streamline, automate, or enhance operational workflows.
- Handle memderivative products with expertise.
- Strong communication skills essential for client relationship management—ensuring clarity, responsiveness, and alignment.
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What do you need to succeed?
Must-Have
- Robust onboarding experience (or equivalent in related operations roles).
- Deep understanding of Capital Markets, including:
- FX, Cash and Equity Derivatives
- Fixed Income
- Futures
- Commodities
- Rates Derivatives
- Proficiency in Microsoft Office tools, with advanced Excel skills (macros, lookups, data analysis).
- Solid PowerPoint skills.
- Experience working on change projects and a mindset open to process improvement.
Nice-to-Have
- A Bachelor’s degree or equivalent education.
- Proactive, team-oriented personality with strong organizational and time management skills.
- Ability to adapt priorities amid the fast-paced trading environment.
- Accountability-driven mindset dedicated to client experience and end-to-end onboarding.
- Experience navigating complex infrastructures with cross-functional teams.
- Adaptability in a high-stress trading environment, requiring quick decision-making, problem-solving, and constant communication.
- Meticulous attention to detail and creative thinking to manage "outside the box" scenarios under pressure.
What is in it for you?
RBC’s mission is to provide trusted financial advice and sustainable growth—for our clients, employees, and communities. Join a workforce of 84,000+ who are committed to:
- Progressive career development with coaching, coaching, and mentorship to achieve your potential.
- Performance-driven compensation, flexible benefits, and a comprehensive total rewards program (including bonuses).
- Impactful work—driving tangible results in financial services and broader social initiatives.
- Access to world-class training programs tailored for the industry.
- Collaboration in a high-performing, inclusive team that values diversity of thought, innovation, and perseverance.
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Additional Perks
- All-around personal and professional growth, aligning with RBC's shared values (Client First, Integrity, Collaboration, Respect, Excellence) as One RBC.
- Commitment to shaping a positive workplace through diversity, belonging, and opportunity for all.
- Meaningful work with a leading global financial institution, backed by strategic community initiatives and volunteer programs.
Additional Job Details
- ⚠ No agency resumes accepted. Direct applicants only.
- Address: 100 Bishopsgate, London, UK
- Role Discipline: Capital Markets
- Job Type: Regular
- Application Deadline: July 16, 2026 (11:59 PM)
- Application opened: July 2, 2026
Underpinning Values
RBC embodies its purpose through:
"Sharing success with our clients, our people, our communities, and each other." **:
- Living values of Client First, Integrity, Collaboration, Respect, and Excellence.
- Inclusive workplace policies, embracing diversity and fostering innovation.
- Future-focused strategies designed to drive value through responsible banking.
About RBC
As Canada’s largest bank and a top global financial institution, RBC serves 16 million clients across Canada, the U.S., and 34 countries.
Explore more at: jobs.rbc.com, rbc.com, or community impact initiatives.
Equity and Inclusion Notice: RBC is committed to fostering an environment where every employee feels inspired, empowered, and connected. By applying, you ensure compliance with RBC's anti-discrimination policies. Let’s grow together.
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