Royal Bank of Canada
Associate, Client Success Team - Capital Markets (London)
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Associate, Client Success Team - Capital Markets (London)
What Is the Opportunity?
Join RBC’s global Client Success Team (CST) as a dedicated onboarding specialist for the EMEA region. In this role, you’ll orchestrate seamless client onboarding across multiple products and jurisdictions, collaborating with internal stakeholders to deliver exceptional experiences while ensuring compliance and operational excellence.
Note: Should you be shortlisted, please let us know if you have any specific requirements for the interview.
This is a permanent, full-time role and requires 4 days in the office at our 100 Bishopsgate, London office.
What Will You Do?
- Member of a global Client Success Team, responsible for the onboarding of clients, primarily focusing on onboarding requests from EMEA into all RBC locations.
- Manage client lifecycle projects across regional functional teams (KYC, AML, Legal, Operations, IT, Credit, Docs, Risk) to ensure a smooth and efficient experience for the client and Sales.
- Facilitation and reporting of onboarding progress to business stakeholders, providing transparency and enhancing client service.
- Escalate as required.
- Facilitation and reporting of onboarding progress to business stakeholders, providing transparency and enhancing client service.
- Proactively identify operational risk/control deficiencies and report them to the business.
- Keep desktop procedures up to date and refreshed as process changes are made—reviewed on a minimum annual basis.
- Ensure compliance with Firm Policies, including:
- Global client onboarding procedures
- KYC/AML (Know Your Customer Anti-Money Laundering)
- Ensure compliance with Firm Policies, including:
- Additional business support as directed by your manager (e.g., strategic or regulatory initiatives, projects, documentation of policy/procedures, and reporting/metrics).
- Proactively identify opportunities to enhance, streamline, and automate processes.
- Requires strong knowledge of derivative products.
- Strong client communication skills are essential for this client relationship management role.
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What Do You Need to Succeed?
Must-Have
- Robust onboarding experience preferred, or experience in a related operations role.
- Understanding of Capital Markets:
- FX (Foreign Exchange)
- Cash and Equity Derivatives
- Fixed Income
- Futures
- Commodities
- Rates Derivatives
- Proficiency in Microsoft Office, with:
- Advanced Excel skills (macros, look-ups)
- PowerPoint skills
- Some experience working on change projects and an open change mindset.
Nice-to-Have
- Bachelor’s degree or equivalent.
- Proactive, team player, self-motivated, with strong organizational and time management skills.
- Ability to prioritize and re-prioritize tasks to meet fast-paced demands of trading environments.
- Strong sense of accountability and ownership over client experience.
- Ability to navigate and successfully manage complex infrastructures involving numerous groups and individuals.
- Experience thriving in high-stress trading floor environments that require:
- Quick turnaround, decision-making, and constant communication.
- Ability to "think outside the box" in high-intensity settings, with meticulous attention to detail.
What Is in It for You?
We thrive on challenge, encouraging progressive thinking to grow together and deliver trusted advice that helps clients and communities prosper. At RBC:
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- Comprehensive Total Rewards Program, including:
- Bonuses
- Flexible benefits
- Competitive compensation
- Leaders who support your development through coaching and opportunity management.
- Opportunities to work with the best in the field.
- Ability to make a positive difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
Job Skills
- Critical thinking, data administration
- Database structures, data modeling, data movement
- Detail-oriented, group problem-solving
- Information capture, standard operating procedures (SOPs)
- Teamwork
Additional Job Details
Address: 100 Bishopsgate, London City: London Country: United Kingdom Work hours/week: 35 Employment Type: Full-time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-02 Application Deadline: 2026-07-16 (Applications accepted until 11:59 PM, day prior to deadline).
🔹 Live by RBC’s shared values: Client First, Integrity, Collaboration, Respect, and Excellence. We believe in an inclusive workplace that values diverse perspectives, innovation, and professional growth.
For further details, reach out to the Recruitment function.
Expand your limits and create a future with RBC—visit jobs.rbc.com to explore opportunities that align with our mission.
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