RBC
Associate, Client Success Team - Capital Markets (London)
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Associate, Client Success Team - Capital Markets (London)
What is the opportunity?
Join RBC’s global Client Success Team (CST) as a dedicated onboarding specialist for the EMEA region. In this full-time, permanent role, you’ll:
- Orchestrate seamless client onboarding across multiple products and jurisdictions.
- Collaborate with internal stakeholders to deliver exceptional experiences.
- Ensure compliance and operational excellence.
This position requires a 4-day in-office commitment at RBC’s London office (100 Bishopsgate, London).
About the Role
As part of RBC’s global Client Success Team, your primary responsibility will be to oversee client onboarding requests originating from the EMEA region across RBC’s locations. You'll serve as a key point of contact, managing the client lifecycle and coordinating closely with KYC, AML, Legal, Operations, IT, Credit, Digital Documents, and Risk teams to ensure polished, efficient client experiences.
Key focus areas include:
- End-to-end coordination: Oversee onboarding processes to minimise client and Sales team frustrations.
- Progress reporting: Transparency with business stakeholders, escalations as needed.
- Risk mitigation: Proactive identification of operational risks or control deficiencies (reporting planned and reactive measures).
- Process maintenance: Continuous review and updates to desktop procedures (minimum annual review) across compliance frameworks (e.g., Global Client Onboarding Procedures, KYC/AML).
- Strategic contributions: Ongoing business support as directed (projects, documentation, policy updates).
- Process optimization: Identify and implement improvements to streamline automation.
Must leverage strong expertise in derivative products alongside exceptional client communication skills in a relationship-driven role.
What You Will Do
- Lead client lifecycle management across EMEA, spanning multiple regional functions.
- Maintain open, transparent communication with business stakeholders regarding project progress.
- Escalate risks and issues where required, ensuring regulatory compliance.
- Update desktop procedures and compliance documentation based on process updates.
- Support strategic/regulatory initatives and projects as needed.
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What You Need to Succeed
Must-Have Qualifications
- Preference for experienced onboarding professionals or operations specialists in related capital markets domains.
- Detailed knowledge of Capital Markets (Practical experience/familiarity with):
- Forex (FX)
- Cash and Equity Derivatives
- Fixed Income
- Futures
- Commodities
- Rates Derivatives
- Proficiency in Microsoft Office tools with:
- Advanced Excel (macros, data lookups, advanced functions).
- PowerPoint for presentations and reporting.
- Experience working in change projects and an agile mindset for process improvement.
Nice-to-Have Qualifications
- Bachelor’s degree (any field) or equivalent.
- Attitude characteristics:
- Proactive, collaborative, self-guided with strong organizational and time management capabilities.
- Ability to prioritize and reprioritize tasks in a fast-paced trading environment.
- ownership approach to end-to-end client onboarding with a focus on client experience.
- Robust decision-making and robust communication skills in high-pressure scenarios.
- Ability to navigate complex workflows and infrastructures (multiple stakeholders; strategic thinking essential).
- Resourcefulness to problem-solve outside the intended scope under scrutiny.
What It’s Like to Work Here
Benefits & Rewards
- A Total Rewards framework composed of:
- Competitive salary and performance-based bonuses.
- Flexible benefits tailored to your needs.
- A supportive, growth-oriented culture:
- Involuntary mentorship and career guidance.
- Access to RBC’s world-class training program in financial services.
- Collaborative environment with a focus on:
- code of ethics (Client First, Integrity, Collaboration, Respect & Excellence).
- Transparent, professional development opportunities.
- Mutual success; RBC thrives on collective purpose to drive community and client prosperity.
- The ability to:
- Alumni on established problems while reducing process inefficiencies.
- Sense of lasting impact at a global organization.
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Additional Notes
Location & Working Model
- Address: RBC, 100 Bishopsgate, London
- Work Commitment: Full-time (35/week) with 4 days in-office mandatory.
Job Application Details
- Job Type: Regular, salaried, permanent.
- Application opens: July 2, 2026
- Deadline: July 16, 2026 (11:59 PM GMT on end date)
- Areas of focus: Capital Markets
Application Guidelines
- Clients: Do not apply via third-party recruitment platforms; candidates must submit applications through the RBC careers portal.
- RBC Notes: Directly engaging only as candidates, not agencies. Unsolicited résumés to staff are unprocessed. Only pre-agreed agency fees for placed positions are honored.
For More Information Diversity & Inclusion Findings RBC operates under a set of core values emphasizing Client First, Integrity, Collaboration, Respect and Excellence. Shared Purpose ensures revenue-driven as an inclusive workplace promoting respect and equal opportunity at all levels.
Expand Your Horizon Connect on all levels and contribute to invaluable experiences: RBC’s Talent Community offers a real-time channel for updates on RBC career opportunities, events, and recruitment tips.
Connect directly via jobs.rbc.com. All applications reviewed for suitability—qualified candidates may receive an exam invitation or recommendation for a detailed review process.
Agency Disclaimer RBC Group strives exclusivity with recruitment partners negotiated through prior agreements. Unsolicited résumés will not be considered.
Key Competencies
- Critical thinking
- Database structures
- Standard operating procedures (SOPs)
- Technical/data orientation
- Digitization strategy
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