London Borough of Hackney
Associate Content Designer
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Associate Content Designer
Fixed Term / Secondment Opportunity – 12 Months
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney, with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there — we are proactive in our approach to bringing fairness to all aspects of life, including gender, neurodiversity, and across the poverty divide.
About The Role
As an Associate Content Designer in the Customer Experience team, you will work alongside colleagues to ensure that residents can easily find accurate, useful information on the Council website (hackney.gov.uk).
Your Responsibilities
- Work with another Associate Content Designer to respond to content design requests from across the organisation, received via our website inbox
- Ensure content aligns with our playbook guidelines
- Follow content design guidelines and seek advice from our communities of practice
- Understand who your stakeholders are and the importance of managing these relationships
- Work as part of a multidisciplinary team to design user-centred content
- Contribute to our team roadmap to deliver a website that works for residents
About You
We don’t expect you to tick every box on our job description. The most important things we are looking for are:
- Experience and relevant skills in content design
- Ability to develop and maintain good working relationships with stakeholders, advocating for clear, accessible content based on resident needs
- Desire to make a difference to people and communities in Hackney
- Ability to work collaboratively within a multidisciplinary and diverse team
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About The Team
The Customer Experience team is made up of service designers, user researchers, product managers, data analysts, and software engineers.
We formed in 2021, and have done considerable work since, including:
- Redesigning the rubbish and recycling section on hackney.gov.uk
- Migrating our website from WordPress to LocalGov Drupal
- Improving digital access to Adult Social Care services
- Completing a discovery on digital accessibility across the Council’s online services
Our Vision and Mission
Our vision is to help residents get the best possible services from the Council. We achieve this by:
- Managing hackney.gov.uk
- Partnering with customer operations
- Working with teams across the Council
- Following the methods set out in the Government Service Manual
What We Love About Working For Hackney
- Doing work that has a positive impact on residents’ lives
- A diverse workforce that reflects our community
- Flexibility of hybrid working, ensuring a good work-life balance
- Varied days and the opportunity to work across a wide range of services
Benefits
- A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years), plus bank holidays
- Membership of the excellent Local Government Pension Scheme
- Standard 36-hour work week (7.2 hours per day, Monday to Friday)
- Comprehensive range of staff benefits, including:
- Childcare vouchers
- New technology schemes
- Cyclescheme
- Interest-free loans on annual travel cards
- Discounts at leisure centres, restaurants, shops, and other local establishments
Workplace Setup
We offer hybrid working. You will be expected to come into our Hackney Service Centre to work with your team for a minimum of two days a month, however many of us prefer coming in more often. Like many organizations, our hybrid arrangements are evolving, and you may be expected to work from the office more frequently.
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Contact and How to Apply
If you’d like an informal chat about the role, you can speak to Stella Dalzell, Content Designer.
Email: stella.dalzell@hackney.gov.uk
For more information, please review our vision which emphasizes our principles:
- Proud
- Ambitious
- Pioneering
- Open
- Proactive
- Inclusive
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals.
Closing date for applications: 19 July 2026 (22:59 BST) Interview dates: 4, 5, and 6 August 2026
Diverse and Inclusive Work Environment
Hackney Council is committed to ensuring open and fair recruitment. We operate an anonymous selection process and do not accept supporting statements or CVs.
We work towards being a place for everyone where residents and staff can be proud, celebrating diversity, and ensuring everyone feels valued, included, and involved. We work to eradicate discrimination on the basis of parameters such as age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
We also recognize that social and economic circumstances can lead to disadvantage, and we work to eliminate discrimination and disadvantage caused by social class. Flexible working arrangements are available.
We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce.
For applicants in need of additional support or guidance as they apply for jobs, Hackney Works offers assistance:
Contact: hackneyworks@hackney.gov.uk
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