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Associate Customer Success Manager (Graduate)
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Join TRG Screen: Building World-Class Teams. One Expert at a Time.
Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation?
At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.
Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound.
About TRG Screen
TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting, and other necessary corporate expenses. TRG Screen solutions give decision-makers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India.
TRG Screen is a portfolio company of Vista Equity Partners, one of the world's largest and most respected private equity firms.
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The Role
We are seeking an ambitious and commercially minded Associate Customer Success Manager, to join our London team. This is an excellent opportunity for a graduate or early-career professional looking to build a career in enterprise SaaS, financial technology, and client relationship management.
As an Associate Customer Success Manager, you will support a portfolio of enterprise customers, helping them maximize the value of the TRG Screen platform. Working closely with Sales, Technical Solutions, Professional Services, and Managed Services, you will contribute to delivering a seamless customer experience that drives adoption, satisfaction, retention, and long-term growth.
You will develop a strong understanding of customer objectives and support the execution of structured success plans, helping track KPIs, monitor account health, and identify opportunities to strengthen engagement. You will also play an important role in capturing customer feedback and collaborating cross-functionally to continuously enhance our products and services.
Our Customer Success team acts as a strategic partner and trusted advisor to global clients operating in complex, highly regulated markets. We pride ourselves on being proactive, collaborative, and client-focused; supporting one another to ensure both customer and team success.
This role offers meaningful exposure to enterprise stakeholders, structured development within a high-growth technology business, and a clear pathway for progression within Customer Success.
Responsibilities
- Support the management of a named portfolio of customer accounts under the guidance of senior Customer Success Managers.
- Assist in developing and maintaining customer success plans aligned to client objectives.
- Track account health metrics and identify potential risks or growth opportunities.
- Prepare materials and support regular customer check-ins and Business Reviews.
- Partner cross-functionally to resolve queries and ensure timely follow-up.
- Translate product functionality into clear, value-driven use cases for clients.
- Maintain accurate account records within CRM and Customer Success platforms (e.g., Salesforce, Gainsight).
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Skills and Qualifications
- Recent graduate or up to 1 year of experience in a customer-facing, account support, or SaaS-related role.
- Bachelor's Degree in Economics, Business, Finance or similar, is preferred.
- Strong communication skills, both written and verbal.
- Highly organised with strong attention to detail.
- Analytical mindset with the ability to interpret data and identify trends.
- Professional, confident, and comfortable engaging with stakeholders.
- Proficiency in Microsoft Office (particularly Excel and PowerPoint).
Desirable
- Internship or placement experience within SaaS, financial services, or a regulated environment.
- Exposure to CRM or customer success platforms such as Salesforce or Gainsight.
- Willing to travel occasionally (up to ~15-25%) for customer or internal meetings as required.
Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognize and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.
At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world-class teams to thrive, excel, and drive positive change.
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
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