Syniverse
Associate Customer Training Specialist (Spanish speaking)
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Syniverse is the world’s most connected company.
Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Associate Customer Training Specialist supports the design and delivery of customer-facing product training that helps customers onboard and adopt telecommunications/technology platforms effectively. This role focuses on creating and updating learning assets, delivering standard training sessions, and ensuring materials are clear, accurate, and ready for external use.
Working under guidance from more experienced training team members, this role collaborates with SMEs, Support, and Customer Success to translate defined product workflows into role-based learning paths and practical job aids that reduce customer friction and increase self-sufficiency.
Some Of What You'll Do
Scope of the Role:
- Direct Reports: This is an individual contributor role with no direct reports
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Key Responsibilities
- Deliver standard customer training sessions (virtual instructor-led and webinar formats) using established curricula and approved materials.
- Support course development by updating decks, learner guides, job aids, FAQs, and quick-start documentation for external audiences.
- Create and maintain short, task-based enablement content (microlearning, walkthroughs, short recordings) aligned to common customer workflows.
- Assist with building knowledge checks and simple assessments tied to learning objectives.
- Coordinate session logistics: scheduling, invites, attendance tracking, follow-up resources, and post-session surveys.
- Collaborate with SMEs to validate content accuracy and incorporate feedback into revisions.
- Tailor standard training modules to customer role/persona needs (admin vs operations vs technical user) within defined guidelines.
- Capture and synthesize customer questions and training feedback; escalate gaps and recurring themes to senior trainers and product teams.
- Maintain training content repositories and version control to ensure customers receive the latest approved materials.
- Follow quality standards for external-facing content (brand, clarity, accessibility, and appropriate level of technical depth).
Experience, Education, And Certifications
Education:
- Bachelor’s degree in a technical field, education, communications, or equivalent practical experience.
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Experience:
- 1–3 years in customer training, customer support, implementations, or enablement within technology/telecommunications/SaaS.
Additional Requirements:
- English and Spanish are a must
- Strong customer communication skills; able to explain concepts clearly and calmly.
- Comfortable presenting in virtual environments and facilitating Q&A.
- Detail-oriented with strong documentation discipline and follow-through.
- Able to learn product workflows quickly and apply feedback constructively.
- Collaborative mindset across Product, Support, and Customer Success.
Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
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