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Associate Delivery Manager
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Associate Delivery Manager
About the Role
The Associate Delivery Manager supports the successful delivery of client implementation projects, working alongside Delivery Managers to coordinate project activities, maintain delivery governance and ensure implementation milestones are achieved.
Working collaboratively with Product, Engineering, Operations, Client Success and client stakeholders, the role provides support throughout the implementation lifecycle, from project initiation through to post-go-live activities. This is a developmental position within the Delivery function, designed to build the skills, knowledge and experience required to progress into a Delivery Manager role through increasing ownership of client implementations and delivery workstreams.
Essential
- Approximately three years' experience in project coordination, delivery, implementation, operations, client success or similar roles.
- Experience within fintech, financial services, SaaS or enterprise technology environments.
- Strong organisational and planning skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills.
- Strong attention to detail and a proactive approach to problem solving.
- Experience coordinating cross-functional teams.
- Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
- Ability to build effective relationships with internal and external stakeholders.
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Desirable
- Experience supporting enterprise software implementations or client onboarding projects.
- Exposure to financial services, capital markets or banking technology.
- Knowledge of Agile, Scrum or hybrid project delivery methodologies.
- Prince2 Foundation, AgilePM Foundation, CAPM or similar project management certification.
- Experience using project management and collaboration tools.
Project Delivery
- Coordinate and support client implementation projects throughout the delivery lifecycle.
- Maintain project plans, timelines, RAID logs, action trackers and delivery documentation.
- Monitor project progress and follow up on outstanding actions.
- Support implementation planning, testing and operational readiness activities.
- Coordinate activities across Product, Engineering, Operations and Client Success teams.
Client & Stakeholder Management
- Build effective relationships with clients and internal stakeholders.
- Attend client meetings, workshops and governance sessions.
- Capture meeting actions and ensure timely follow-up.
- Provide project updates and escalate risks, issues and blockers where appropriate.
- Support client onboarding and implementation activities.
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Delivery Governance
- Maintain accurate project documentation and delivery records.
- Support delivery reporting, dashboards and governance processes.
- Assist with resource planning and workload coordination.
- Contribute to post-implementation reviews and lessons learned.
Continuous Improvement
- Identify opportunities to improve delivery processes and documentation.
- Maintain implementation templates, playbooks and standard operating procedures.
- Support initiatives that improve operational efficiency and the client experience.
- Contribute to the continual improvement of the Delivery function.
Team Collaboration
- Work closely with Delivery Managers on multiple client implementations.
- Collaborate effectively with cross-functional teams.
- Share knowledge and support colleagues across the Delivery function.
- Progress towards independently managing smaller client implementation projects.
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