Deloitte
Associate Director, Claims Operations Excellence, Operations Industry & Domain Solutions, Technology & Transformation
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Connect to your Industry
Our insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition, the increased focus on the Digital environment, and the rise of the number of InsurTechs revolutionising the competitive landscape.
As part of this team, you'll work alongside a team of Insurance specialists from across Insurance markets and will be able to quickly build upon your existing industry knowledge and consultancy skills to develop your expertise. We will be looking to you to help lead project teams and develop the talent and insight in our community.
As part of Insurance Operations & Domain Solutions team, you’ll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition to detailed operations and tech design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.
If you're looking for a role in a fast paced, exciting environment where you can make a big impact in the General Insurance, London Markets or Life & Pension insurers this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
As an Operational Excellence professional within Deloitte's Insurance Claims practice, you'll lead strategic transformations that equip insurance businesses for the future. You'll optimise core claims operations, re-imagining claims operating models, architecting and leading cost transformation initiatives to maximise efficiency and unlock new value. Your expertise will empower clients to navigate industry disruption and achieve a competitive edge in a rapidly evolving market.
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The specific roles and responsibilities of the role are as follows:
- Lead and shape transformative programmes for insurance carriers and brokers, re-engineering claims operations to thrive in a digitally-driven future. This includes end-to-end responsibility from strategy definition through to implementation.
- Drive end-to-end process excellence initiatives across the entire insurance claims lifecycle and enterprise / enabling functions (incl. technology, finance, HR, risk etc.).
- Identifying and implementing improvements to maximise efficiency, reduce costs, improve indemnity performance and enhance customer experience.
- Design and implement future-proof claims operating models for insurers, optimising organisational structures, processes, and technology for agility, scalability, and effectiveness.
- Lead strategic cost transformation initiatives, identifying and capturing opportunities for cost reduction and efficiency gains, ultimately improving profitability and competitiveness.
- Mentor and develop junior team members, fostering a culture of learning and high performance while providing guidance on career progression.
- Contribute to the growth of the practice's thought leadership by developing insightful content and perspectives on emerging trends in insurance operations and transformation.
- Playing an active role to develop our operation excellence tooling, assets and methodology and enable our go-to-market strategy.
- Champion diversity and inclusion within the team and contribute to broader practice development initiatives.
Connect to your skills and professional experience
We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.
Professional experience needs to include:
- Proven track record of success in delivering complex underwriting and/or claims transformation initiatives within the insurance industry, ideally gained within a (re)insurer, brokerage, or consulting environment.
- Deep understanding of the UK insurance market dynamics, including regulatory landscape, key trends, and the impact of disruptive technologies (e.g., AI & automation) on business models, with a specific focus on Claims metrics.
- Demonstrated experience in leading workstreams and delivering tangible results across various transformation initiatives, including target operating model design & implementation, process re-engineering, and cost reduction programmes.
- Exceptional communication and stakeholder management skills, with the ability to articulate complex concepts clearly and concisely to diverse audiences, manage competing priorities, and navigate challenging situations effectively.
- Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, with the ability to develop compelling presentations and analyse data effectively.
- Strong risk awareness and mitigation skills, with a focus on protecting the firm's reputation and ensuring compliance with relevant regulations.
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Preferably you will also have:
- Experience in developing compelling business / value cases for operating model changes and disruptive technology solutions, particularly in areas such as data analytics, AI, and automation, within the insurance sector.
- Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.
Connect to your business - Technology and Transformation
Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.
Engineering, AI and Data
We lead transformation at the heart of our clients; re-engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology & Transformation
"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Technology & Transformation
“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Technology & Transformation
For a full job description, please visit our online Deloitte Careers portal.
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