Novartis UK
Associate Director Content Adaptation (Italian speaking)
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Associate Director Content Adaptation (Italian speaking)
Associate Director, Content Adaptation (Italian Speaking) – Career Opportunity at Novartis
Summary
At Novartis, we are reimagining medicine to improve and extend people’s lives. As an Associate Director, Content Adaptation (Italian Speaking), you will play a critical role in delivering high-quality, compliant, and impactful content adaptations that enable meaningful customer engagement across international markets.
Working within the Customer Experience, Content & Partnerships Excellence team, you will partner closely with global and local stakeholders to adapt centrally developed promotional content for the Italian market while preserving the integrity of the master brand story. You will act as a key connector between brand teams, content creators, production partners, medical writers, and translation agencies, ensuring content is delivered efficiently, compliantly, and to the highest quality standards. This role aligns closely with Novartis’ content adaptation and governance capabilities.
About The Role
The Customer Experience & Content team is focused on designing and delivering personalised, data-driven, and outcome-oriented customer experiences. As part of this mission, you will support the adaptation of omnichannel content assets, ensuring that global campaigns are effectively localised for the Italian market while meeting all applicable regulatory requirements.
You will oversee the end-to-end adaptation process for a wide range of promotional materials, including:
- Customer Value Assets (CVAs)
- Remote engagement content
- Websites
- Email campaigns
Collaborating with multiple stakeholders, you will drive execution excellence in every adaptation project.
Key Responsibilities
Content Adaptation & Localisation
- Partner with assigned market stakeholders to align international content with local customer and business needs.
- Ensure centrally developed content is adapted appropriately for Italian market regulations while maintaining strategic and creative consistency.
- Translate global content strategies into locally relevant executions that support customer engagement objectives.
- Collaborate closely with brand teams, medical reviewers, and agencies to deliver content on time and at the required quality standards.
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Stakeholder & Partner Management
- Build strong partnerships with brand teams, Execution Excellence teams, and external agencies.
- Develop and communicate clear adaptation briefs to production, creative, and translation partners.
- Manage stakeholder expectations and facilitate alignment across complex cross-functional teams.
- Serve as a trusted advisor for content adaptation processes and best practices.
Project & Workflow Management
- Coordinate multiple projects and adaptation workflows simultaneously.
- Manage review cycles and revision processes with:
- Asset owners
- Medical writers
- Translation agencies
- Production partners
- Monitor timelines, risks, dependencies, and corrective actions to ensure successful delivery.
- Support demand forecasting, prioritisation, and content tracking activities with the Content Hub.
Continuous Improvement
- Collaborate with content creators to ensure updates and learnings are reflected in future content development.
- Drive consistency, quality, and operational excellence across adaptation activities.
- Contribute to process enhancements that improve efficiency, compliance, and customer experience.
What You'll Bring
Essential Requirements
- Native Italian speaker with fluent English language skills.
- Experience adapting healthcare professional (HCP) promotional content within pharmaceutical organisations or creative agencies.
- Strong project management capabilities, including the ability to handle multiple priorities simultaneously.
- Proven stakeholder management and relationship-building skills.
- Solid understanding of content quality management and agency oversight.
- Experience with:
- Digital Asset Management (DAM)
- Medical, Legal & Regulatory (MLR) systems
- Familiarity with project planning, timelines, risk logs, and corrective action plans.
- Strong communication and coordination skills in a fast-paced environment.
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Desirable Requirements
- Good understanding of regulatory requirements related to pharmaceutical marketing and promotion.
- Experience supporting omnichannel customer engagement initiatives.
- Demonstrated excellence in written and verbal communication.
- Ability to collaborate effectively across multicultural and geographically dispersed teams.
- Experience working with external adaptation, localisation, or translation partners.
Why Consider Novartis?
Our Purpose: To reimagine medicine so that people live longer, healthier lives.
Our Vision: To become the most valued and trusted medicines company in the world. We believe that innovation, collaboration, and teamwork make this possible.
Join Us: Be part of a community of passionate professionals who are making a real difference in patients’ lives. Together, we create content experiences that drive positive outcomes for healthcare professionals and patients worldwide.
Commitment to Diversity & Inclusion
Novartis is dedicated to building an outstanding, inclusive work environment and diverse teams that reflect the patients and communities we serve.
Why Novartis: Together, We Can Change Lives
Helping people with disease and their families takes more than scientific innovation—it takes a community:
- Curious, passionate, and collaborative teams
- Breakthroughs that transform lives
Ready to contribute to a brighter future? Learn more: https://www.novartis.com/about/strategy/people-and-culture
Benefits & Rewards
Explore the comprehensive benefits and rewards tailored to support your professional growth and personal well-being: 🔗 [Discover Why Novartis (PDF)]([[handbook link]])
(Handbook Generation PDF, 30 MB)
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