Moody's Corporation
Associate Director - Customer Success Management (Catastophe Risk Management)
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Associate Director - Customer Success Management (Catastophe Risk Management)
Senior Client Success Manager (Broker Market Segment) – Moody’s RMS
Location: Global / Remote-first with travel required Department: Reynolds Risk Solutions (Moody’s RMS)
Join Moody’s where we unite brilliant minds to transform risks into opportunities. We embed inclusivity, innovation, and ethical responsibility into every decision and We’re revolutionising risk assessment with AI-driven tools, helping clients turn complexity into clarity and confidence.
About the Role
We’re seeking a motivated and client-focused professional to lead senior client success for Moody’s Insurance Analytics’ Broker Market Segment.
As a global leader in risk assessment, Moody’s partners with insurers, reinsurers, and financial institutions to help navigate uncertainty—transforming risk intelligence into actionable insight. Our focus on Broker Market Success is poised to accelerate revenue growth in this critical sector.
Moody’s prioritises candidates who champion diverse perspectives, lead with curiosity, and uphold integrity. If you’re a strategic collaborator eager to grow proactive client relationships while driving technological innovation, this is your opportunity to align your skills to push boundaries.
Responsibilities
- Lead as a strategic account executive for Moody’s Broker Market Segment, ensuring clients unlock maximum value from Moody’s solutions while delivering enterprise-level outcomes.
Account & Relationship Management
- Define, execute, and refine strategic client plans in collaboration with sales leadership.
- Champion revenue expandability through deep dive client business understanding, identifying new revenue streams and growth opportunities.
- Develop proactive risk mitigation strategies to scale client retention and revenue growth in concert with sales and internal cross-functional teams.
- Cultivate trusted relationships across the entire scope of client operations, including executives, traders, underwriters, and operational teams—connecting solutions to true business needs.
Solution & Engagement Delivery
- Lead critical client engagements, including:
- Model evaluations, valuations of catastrophe risk (VoR), and model adoption plans
- Development of client workflows for optimal risk management
- API integrations and system adoption via change management
- Own the onboarding and adoption process for specialized analytics tools, from development and pitch through sustained use.
- Design personalized solutions based on an in-depth knowledge of client challenges and Moody’s product ecosystem.
- Work collaboratively—align with internal stakeholders (training, product, support, engineering) to ensure smooth transitions.
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Operational Excellence
- Partner with training and support teams to deliver cutting-edge educational programs, proactively upskilling clients.
- Act as a visible advocate for Moody’s RMS at internal and external forums—representing insights at client meetings, industry conferences, and Moody’s leadership meetings.
- Ensure timely global visibility across the Broker segment, maintaining alignment with RM’s Global Client Success Leadership & senior management.
Strategic Growth Initiatives
- Travel globally to engage with clients and business stakeholders, supporting strategic engagements and client-specific problem-solving.
About the Team
Moody’s RMS: Innovators in Risk Solutions
Based at: 1815 Cliff Valley Way, San Francisco, CA 94087 (with a global team),
Moody’s RMS delivers fair, bespoke, reliable, scalable risk analytics for:
- Insurance and reinsurance clients
- Financial services firms
- Corporates and public sector decision-makers
Drawing on deep data science expertise, we create solutions like CAT Modeling, Model Evaluation (MME), and Comprehensive Climate Predictions, empowering customers to decipher risk and catalyse action.
Hovering on the cutting edge, our teams develop AI & computational models to recognize catastrophe exposure, optimize decision-making, and help clients reduce cost—or bet economically on growth.
Skills & Competencies Required
Professional Experience
- minimum 8 years successful client-facing experience in one or more of the following areas:
- Reinsurance, broker markets, catastrophe management (e.g., modeling underwriting, value development)
- Risk management in high-stakes sectors (e.g., financial services, corporate ESG oversight, SEM).
- Enterprise software analytics or AI-powered solution environments.
- Strong grasp of risk management frameworks (whether traditional or newly emergent) is preferred.
Key Abilities
- Resourceful collaborator with a sensitivity to operational complexity—thriving in environments demanding proactive problem-solving under pressure.
- Expertise in strategic account management, project delivery, and optimizing client ROI.
- Ability to extend influence across stakeholders via clear negotiations, exceptional communication, and sustainable relationship-building.
- Proven ability to innovate within constraints, directing masterful business reviews and compelling delivery of complex insights.
- Technical foundation or natural curiosity in AI, incentivizing partnership in ethical and impactful application.
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- Deep creative empathy—multiplying partnerships by tailoring experiences that mix cool tech with clear value for each audience type:
- Right-level executives, engineers, brokers, third-party gatekeepers.
- Hub-connecting ability, connecting teamwork across borders with precision:
- Fueling cross-functional initiative without mishmash or finger-pointing.
- Ensuring accountability lies in action—not just words.
Language & Cultural Adaptability
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Proficiency in English, both spoken and written, for virtual engagement and debugging communication hurdles.
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Strong adaptability through maleness-matching across diverse client sized.
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Demonstrated globally effective collaboration, including cross-timezone engagements.
Professional Qualifications
- Bachelor' degree or equivalent, in any field, backed by a strong academic or professional record.
- Enthusiasm for lifelong learning—inquisitive and adaptive, with genuine passion for exploring emerging AI applications in risk assessment.
About Moody’s Practicies
Equal Opportunity & Inclusivity
We are committed to being an “**endorse”—employer committed to equal opportunity” yo ') Moody’s Corporation “provides an equal opportunity with respect to: “- Race “- Color “- Religion “- Sex (including pregnancy, sexual orientation, and gender identity) “- National origin “- Disability “- Protected veteran status
About Our Impact
By assessing risk intelligently, RMS studies—alongside Moody’s Ratings—help millions of people worldwide flourish in a safe, stable planet. Moody’s supports only ethically-driven transformation: we decode risk—and handicap predictions.
Policy on Securities Trading
Candidates applying for Moody’s roles may** be asked to disclose** existing securities investments under Moody’s corporate securities trading policy. Employment depends on adherence.
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