Deloitte
Associate Director, Operations Transformation, Airline Industry, Operations Industry & Domain Solutions, Technology & Transformation
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Connect to your Industry Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help diverse range of organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply.
We design, build, and optimise the operations of leading private sector businesses within the industry groups of Consumer businesses, to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients’ biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption.
Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings.
As Operations Transformation Associate Director for the Airline Industry, you will lead and oversee high-impact transformation engagements for large airline clients, combining strategic advisory, programme leadership, stakeholder management and delivery excellence. You will shape engagement vision and approach, ensure alignment to business outcomes, manage multi-disciplinary teams, and deliver sustainable change across people, process, and technology domains.
You will also play a key role in business development — building client relationships, defining value propositions, and contributing to the growth of our airline transformation practice.
Your role will include:
Strategic Leadership & Programme Ownership
- Define the overall transformation strategy and roadmap for clients in the airline industry — covering operating-model redesign, process optimisation, system modernisation, and organisational change
- Lead programme initiation, planning, execution, and delivery — ensuring initiatives meet objectives on scope, time, cost, and quality
- Oversee multiple transformation workstreams (e.g., operations optimisation, passenger experience transformation, digital / IT systems, sustainability, cost-efficiency, organisational redesign)
- Ensure interdependencies, risks, resources and benefits are identified and managed, with clear governance and reporting
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Client & Stakeholder Engagement
- Act as primary senior-level point of contact with airline clients (C-suite, senior leadership, business unit heads)
- Build trusted advisory relationships, influencing stakeholder alignment, and ensuring buy-in across business and operational teams
- Facilitate workshops and design sessions to co-create future-state models, transformation blueprints, business cases, organisational structures and operating models
Programme Management Excellence
- Manage resources, budgets and financials for transformation programmes; ensure commercial discipline and profitability
- Provide leadership and mentoring to project teams; foster a high-performance culture and build internal capability
Consulting & Business Development
- Identify new business opportunities within the airline sector — leveraging industry knowledge and client relationships to win new engagements
- Develop proposals, shape service offerings, and support go-to-market strategy for the airline transformation practice
- Represent the firm and contribute to thought leadership: participate in industry forums, speak at events, and contribute insights about airline transformation trends (digital, sustainability, operating-model change, customer experience)
- Understand airline business dynamics, regulatory environment, compliance, and operational constraints — shaping transformation solutions that are realistic, pragmatic, and deliver measurable value
Connect to your skills and professional experience We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other.
Although not essential, in addition to the core skills above, we would welcome any of the desirable experience below:
- Proven depth of knowledge of the operational dynamics and industry trends in one or more areas
- Passenger experience transformation (e.g., digital customer journeys, loyalty, contact centre, PSS / GDS / ancillary systems)
- Operations & ground / airport operations, MRO / maintenance systems modernisation,
- Crew & resource management
- Sustainability initiatives
- Experience of use of AI/ Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors
- Experience developing and leading comprehensive change-management plans — including communications strategy, stakeholder engagement, training & coaching, resistance management and adoption tracking
- Previous consulting experience, whether as an independent advisor or in-house
- Experience of a senior-level operational role in at least one Airline organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business
- Experience in generating and developing new business with a track record of translating these into commercial-viable and operationally deliverable B2B sales
- Experience of working effectively as part of a management / leadership team
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Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.
Engineering, AI and Data
We lead transformation at the heart of our clients; re-engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
Connect with your colleagues
“The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Technology & Transformation, Deloitte is far ahead of any of our immediate competitors.” - Sophia, Technology & Transformation
“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology & Transformation
Our hybrid working policy
You’ll be based in Edinburgh, London, or Manchester with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
For a full job description, please visit our online Deloitte Careers portal.
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