Gartner
Associate Director/Director, Sales Ops Program
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Associate Director/Director, Sales Ops Program
Associate Director/Director of Sales Operations
About the Role
The Associate Director/Director of Sales Operations has a primary focus on supporting business objectives of revenue growth through the development and execution of sales strategies, processes, and programs. When done effectively, this results in:
- Strong sales performance built upon client retention and new business growth
- Improved seller productivity
- Lowered attrition
This requires:
- Planning and development activities such as program design
- Process improvement
- Launching new sales technologies
- Coaching and collaborating with Sellers and Partners across Gartner
What You Will Do
- Support the ELE Continental VP with sales strategy, programs, and execution
- Collaborate with other Continental Ops leaders to align, share, and implement best practices
- Oversee the reporting and analysis of business results and forecasts
- Develop monthly operational presentations capturing:
- Sales performance
- Causals
- Leading/lagging indicators
- Processes/programs
- Insights into business operations
- Partner with Business Leader(s) to:
- Analyze or diagnose gaps/opportunities
- Identify potential or selected solutions
- Refine and deploy world-class sales processes and programs:
- Examples include growth programs, retention programs, conference execution, and LoB (Product, Research, Territories) initiatives
- Capture and analyze impact and ROI to target future enhancements
- Mentor and coach MVPs, RVPs, and SMs effectively
- Lead preparation and development of meeting materials for presentations
- Represent the sales channel in key leadership meetings
- Work with partners across the business to execute strategic decisions (e.g., Product, Delivery, BTI, Conferences, Marketing)
- Utilize a curious personality to root out and solve issues
- Work cross-functionally to remove barriers to seller productivity
- Model, allocate, and track results against budgets and quotas
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What You Will Need
- Bachelor’s Degree or equivalent; master’s degree preferred
- 10+ years business experience, OR
- 5+ years of consulting, project management, or operationally equivalent work
- Demonstrated proficiency managing analytically rigorous and time-bound initiatives
- Excellent communication skills with the ability to:
- Adjust styles for diverse audiences
- Translate large-scale data or complex issues for executive audiences
- Exceptional presentation-building skills:
- Keen eye for detail and storytelling
- Ability to develop strong credibility with Sales and become a respected coach/advisor
- Comfort speaking to large groups
- Proven ability to:
- Understand business initiatives and challenges
- Interpret questions/requests, identify root causes, and return additional insights
- Highly developed sense of curiosity with a relentless drive for answers
- Strong influence and trust-building capabilities at senior levels
- Ability to:
- Manage critical deadlines
- Collaborate under tight timelines
- Institutional knowledge and/or strong understanding of Gartner BUs and functions preferred
What You Will Get
- Competitive salary, generous paid time off policy, charity match program
- Private Medical and Dental Insurance
- Parental Leave
- Employee Assistance Program (EAP) and more
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
Who Are We?
At Gartner, Inc. (NYSE: IT), we guide leaders shaping the world.
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Our Mission
- expert analysis and bold ideas
- deliver actionable, objective business and technology insights
- help enterprise leaders succeed with mission-critical priorities (since 1979)
Our Impact
- 20,000 associates globally supporting 13,000+ client enterprises across ~90 countries
- Challenging, substantive work that matters
- Hire those with the intellectual curiosity, energy, and drive to make a difference
- The bar is unapologetically high
Why Gartner?
- Limitless growth opportunities tailored to passion and performance
- Collaborative work culture with team-wide unified goals: deliver results for clients
- Inclusive teams spanning geographies, cultures, religions, sexual orientations, abilities, and generations
- Invest in great leaders who elevate both team and company impact
Gartner and AI
Gartner is the world authority on AI, providing proactive guidance throughout clients’ AI journeys.
Benefits of joining:
- Unmatched resources, expertise, and technology
- Role in guiding AI-driven transformation
- Opportunities for career growth in a field reshaping business and technology
Diversity, Equity, and Inclusion Statement
Gartner is committed to equal employment opportunities and prohibits discrimination based on race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship, age, national origin, ancestry, disability, veteran status, or any other legally protected status.
Gartner is an Equal Opportunity Employer. If you require accommodations due to a disability, contact Human Resources at +1 (203) 964-0096 or ApplicantAccommodations@gartner.com.
Job Requisition ID: 111401
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