Gartner
Associate Director/Director, Sales Ops Program
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Associate Director/Director, Sales Ops Program
About the Role
The Associate Director/Director of Sales Operations has a primary focus on supporting business objectives of revenue growth through the development and execution of sales strategies, processes, and programs. Done effectively, this results in strong sales performance built upon client retention, and new business growth, leading to improved seller productivity and lowered attrition.
This role will necessitate planning and development activities such as:
- Program design
- Process improvement
- Launching new sales technologies
- Coaching and collaborating with Sellers and Partners across Gartner
What You Will Do
- Support the ELE Continental VP with their sales strategy, programs, and execution
- Collaborate with other Continental Ops leaders to align, share, and implement best practices
- Oversee the reporting/analysis of business results and forecasts
- Develop monthly operational presentations capturing:
- Sales performance
- Causal factors
- Leading/lagging indicators
- Processes/programs
- Insights into business operations
- Partner with Business Leader(s) to:
- Analyze or diagnose gaps/opportunities
- Identify potential or selected solutions
- Refine and deploy world-class sales processes and programs
- Capture and analyze impact and ROI to target future enhancements, including growth programs, retention programs, conference execution, and LoB (Product, Research, Territories) initiatives
- Mentor and coach MVPs, RVPs, and SMs effectively
- Lead preparation and development of meeting material for presentations
- Represent the sales channel in key leadership meetings
- Work with partners across the business to execute strategic decisions such as:
- Product
- Delivery
- BTI
- Conferences
- Marketing
- Utilize a curious personality to root out and solve issues, working with partners across the business to solve problems and remove barriers to seller productivity
- Model, allocate, and track results against budgets and quotas
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What You Will Need
- Bachelor’s Degree or equivalent, master’s degree preferred
- 10+ years of business experience OR
- 5+ years of consulting, project management, or other operationally equivalent work
- Demonstrated proficiency managing analytically rigorous and time-bound initiatives
- Excellent communication skills with the ability to adjust styles for a range of audiences
- Ability to translate large-scale data or complex issues for an executive audience
- Strong presentation-building skills with a keen eye for detail and storytelling
- Ability to develop strong credibility with Sales and become a respected coach and/or advisor
- High comfort level with speaking to large groups of people
- Proven ability to understand business initiatives and challenges
- Ability to interpret questions/requests, identify related issues, and return additional insights
- Highly-developed sense of curiosity with a relentless drive for answers
- Demonstrates high influence and ability to earn trust at senior levels
- Strong ability to manage toward critical deadlines, often in collaboration with others
- Institutional knowledge or strong understanding of Gartner BUs and functions (preferred)
What You Will Get
- Competitive salary
- Generous paid time off policy
- Charity match program
- Private Medical and Dental Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Opportunity to grow professionally with:
- Collaborative, team-oriented culture embracing diversity
- Professional development and unlimited growth opportunities
Who Are We?
- At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
- Mission: Deliver actionable, objective business and technology insights to help enterprise leaders succeed.
- Founded in 1979, with 20,000+ associates globally supporting 13,000+ client enterprises in ~90 countries.
- Hire intellectually curious individuals driven to make an impact with high expectations for a high-impact environment.
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What Makes Gartner a Great Place to Work?
- Market potential & opportunities: Limitless professional/personal growth based on passion and performance.
- Team culture:
- Shows inclusion from diverse backgrounds (geography, culture, religion, ethnicity, gender, sexual orientation, ability, generation, etc.).
- Invests in leaders who amplify company and individual impact.
- Consistently ranked as a top workplace worldwide.
- AI Innovation:
- Gartner is the world authority on AI, guiding clients through AI journeys and transforming business/technology landscapes.
- Responsibilities include leveraging AI to drive meaningful organizational growth.
Ready to Grow with Gartner?
Join a company at the forefront of AI innovation, where you can:
- Make a meaningful, real-world impact
- Develop your skills
- Build a lasting career in a transforming industry
Join us if you are passionate about AI and guiding transformative leaders.
Equal Employment Opportunity
Gartner is committed to an inclusive workplace and offers equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any otherwise legally protected status.
- If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation:
- Call Human Resources at +1 (203) 964-0096
- Email ApplicantAccommodations@gartner.com
Job Requisition ID: 111401
For full terms, please read and agree to the applicable recruitment notice below for your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
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