Qoria
Associate Education Monitoring Analyst - Remote
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Associate Education Monitoring Analyst (24/7 Shift Rotation) – Smoothwall
About the Role
Location: UK-based only (must already reside in the UK) Sponsorship: Not available. Valid UK Right to Work required.
This patriotic or leading-edge role involves real-time, high-stakes monitoring of students' digital activities worldwide, protecting children from online risks.
Shift Patterns
Full-time shift: Monday to Friday, 2:00 PM – 10:30 PM (Fixed).
A structured handover period ensures seamless transitions, updating teammates on active issues, technical concerns, or team shortfalls.
Initial Commitment & Training
- Interviews commence: Week of 7th July 2026.
- Start Date: 17th August 2026.
- First 4 weeks: Intensive onboarding with a training schedule of Monday – Friday, 9:00 AM – 5:30 PM before transitioning to the full shift pattern.
Core Responsibilities
Content Assessment
- Monitor keystrokes and screenshots to identify safeguarding risks for schools/Designated Safeguarding Leads (DSLs).
- Alert DSLs/schools about critical issues (e.g. suicide, illegal content).
- Maintain timely responses and high accuracy under pressure.
- Efficiently process high-volume content while meeting established timeframes.
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Collaboration & Escalation
- Work with teammates to resolve complex incidents requiring cross-team expertise.
- Escalate high-risk cases to senior moderators as needed.
Trend Feedback
- Track and report emerging digital trends relevant to young people.
Requirements
Essential
- Fluent English skills (written + spoken).
- Highly IT-literate, with deep familiarity with global social media platforms, gaming/online apps used by young people.
- Knack for modern youth culture and online norms.
- Swift, decisive judgement in high-pressure situations.
- Compassionate yet professional demeanour while handling distressing/disturbing content.
- Ability to focus intensely for sustained periods.
- Connective communication (verbal, written, numerical).
- Comfort operating as part of a large-scale collaboration.
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Desirable
- Prior moderation, safeguarding, or tech-related admin experience.
- Adequate exposure to vulnerable populations or safeguarding protocols.
Personal Fit
We value mindset over experience—potential matters if it aligns with:
- A deep commitment to digital safety.
- Teamwork excellence and a collaborative mindset.
- Curiosity for quality improvement.
- Unwavering reliability toward accuracy targets.
Key Considerations
- Role exposes applicant to content likely to be upsetting or inappropriate.
- Free welfare/counselling support available indefinitely.
- Posts require Disclosure & Barring Service (DBS) checks under the Rehabilitation of Offenders Act 1974. (Enhanced checks include cautions, final warnings, and criminal convictions.) No convictions, past nation does not bar you. **
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