Johnson & Johnson Innovative Medicine
Associate Field Service Engineer-London |J&J MedTech
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
At Johnson & Johnson
We believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function: Customer Management
Job Sub Function: Technical Field Service
Job Category: Professional
All Job Posting Locations: Wokingham, Berkshire, United Kingdom
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.
Johnson & Johnson is seeking a motivated and technically skilled Field Service Engineer (m/f/d) to join our Electrophysiology Division, based in London, UK. As a global leader in heart rhythm management, we offer the opportunity to make a meaningful impact on healthcare while working with advanced medical technologies. In this role, you will be responsible for the installation, servicing, and repair of highly sophisticated systems. You will work directly with customers, both on-site and remotely, to resolve technical issues, ensure system reliability, and build strong, long-term relationships.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Install, upgrade, maintain, and repair advanced medical systems used for 3D cardiac mapping and electrophysiology procedures.
- Independently manage your service territory including planning and prioritizing weekly activities.
- Diagnosing and resolving equipment malfunctions promptly and effectively.
- Travel extensively within the assigned region and occasionally across Europe, including on short notice.
- Drive customer satisfaction through regular performance reviews, complaint analysis, and continuous improvement initiatives.
- Accurately document service activities in the Service Management System.
- Communicate technical issues, risks, and improvement opportunities to management.
- Adhere strictly to company health, safety, and environmental standards.
Qualifications
- Bachelor’s degree or equivalent experience in Biomedical, Electrical, Electronics, or Computer Engineering.
- Previous experience in field service or the medical device industry is preferred.
- Solid understanding of service and troubleshooting principles.
Skills and Experience
- Strong organizational and problem-solving skills.
- Proficiency with standard test equipment (e.g., digital multimeter, safety tester).
- Ability to work flexible hours, including weekends and off-hours, when required.
- Physically able to lift and move equipment up to 35 kg, with frequent standing and bending.
- Strong commitment to safety and quality standards.
- Excellent written and verbal communication skills in English.
- Valid driver’s license.
Additional Information
- Role split: approximately 80% field-based and 20% office-based, fully remote.
- Johnson & Johnson is an Equal Opportunity Employer. We value diversity and are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status. We also provide reasonable accommodation and adjustments for individuals with disabilities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Be a part of Johnson & Johnson, where you can contribute to a highly accomplished team that is reshaping the healthcare industry. Our progressive initiatives and practices empower our employees and their loved ones, ensuring their overall wellness in every aspect of life. Discover how we prioritize the comprehensive health of our employees throughout their wellness journey, career growth, and personal endeavors by visiting our website at www.careers.jnj.com.
Required Skills:
Preferred Skills:
- Analytical Reasoning
- Business Behavior
- Communication
- Continuous Improvement
- Controls Compliance
- Customer Service
- Customer Support
- Customer Support Operations
- Customer Support Trends
- Data Gathering and Analysis
- Execution Focus
- Facilitation
- Incident Management
- Project Management Office (PMO)
- Report Writing
- SAP Field Service Management
- Service Request Management
- Technical Credibility
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com.
Do Not Sell or Share My Personal Information
Limit the Use of My Personal Information
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills