NSPCC
Associate Head of Engagement Delivery
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At the NSPCC
At the NSPCC, we believe every childhood is worth fighting for. With over 140 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.
We encourage everyone across the organisation to get involved, feel confident in championing our cause, and help us grow the support we need to protect children and give them the futures they deserve.
If you're motivated by purpose and want to contribute to creating a safer, brighter world for every child, why not apply for our role as Associate Head of Engagement Delivery?
What is the purpose of the Associate Head of Engagement Delivery?
Reporting to the Head of Engagement Delivery, this role leads the planning, delivery, and optimisation of multi-channel engagement and fundraising campaigns.
You'll oversee high-performing campaign delivery squads, ensuring activity is insight-led, audience-focused, and aligned with strategic priorities, while also providing inclusive and effective line management - coaching and developing team members, supporting wellbeing, and building capability and confidence across the team.
You'll Contribute By
- Leading the operational delivery of integrated campaigns across multiple channels.
- Forming and managing campaign delivery squads to ensure effective execution.
- Driving continuous improvement in campaign performance and supporter value.
- Managing a multi-level team of 8 across Manager, Senior Officer and Officer level roles.
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What will I be doing as an Associate Head of Engagement Delivery?
You'll lead a team responsible for delivering campaigns that inspire, engage and generate income, working collaboratively across teams to ensure activity is well-planned, responsive and supporter centric.
Alongside this, you'll provide clear and inclusive line management to your direct reports - coaching and developing individuals, supporting wellbeing, and building capability and confidence across the team.
- Oversee campaign briefing, scheduling and performance tracking.
- Lead and allocate campaign delivery squads based on audience insight.
- Own the development and delivery of key integrated campaigns, ensuring they are strategically aligned, insight-led and effectively delivered across channels (e.g. flagship moments such as Christmas).
- Monitor campaign performance and embed structured feedback loops to drive continuous improvement.
- Collaborate with colleagues across Engagement and Fundraising to deliver joined-up supporter experiences.
- Champion delivery standards, processes and best practice.
- Manage budgets and supplier relationships to ensure quality and return on investment.
What skills do I need to be an Associate Head of Engagement Delivery?
You'll be a strategic and operational leader with experience delivering multi-channel campaigns. You'll bring strong leadership, financial oversight, and a collaborative mindset to drive impact and innovation.
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- Experience delivering integrated campaigns across a range of channels, with strong expertise in warm/loyalty channels such as direct mail, email and telemarketing, alongside broader cold/recruitment experience in digital, print and broadcast channels.
- Strong knowledge of marketing and fundraising best practice.
- Proven ability to manage budgets and optimise campaign performance.
- Skilled in using data and insight to inform decisions.
- Experience working in agile, fast-paced environments, able to balance multiple priorities and deliver high-quality campaign activity at pace, responding quickly to insight, performance and changing organisational needs.
- Experience leading and developing high-performing teams, building capability, confidence and supporting wellbeing to enable people to perform at their best.
- Excellent leadership, stakeholder management and influencing skills, including managing external partners such as creative and media agencies and suppliers.
- Commitment to inclusion, safeguarding, and continuous improvement.
Ready to apply?
Please click the button ‘apply' to start your journey. You can find more information on our Career page.
Still have questions about the role?
For an informal chat about the role, please get in contact
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