Morgan Hunt
Associate Head of Triage
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Morgan Hunt and a Professional Regulatory Body are Seeking an Interim Associate Head of Triage
Morgan Hunt are currently working with a Professional Regulatory Body in their search for an interim Associate Head of Triage to join on a fixed-term contract. This is an excellent opportunity for an experienced operational leader to take ownership of a high-performing triage function during a significant period of organisational transformation, helping to improve operational performance while supporting the delivery of long-term strategic change.
About the Role
Reporting directly to the Head of Triage, you will provide day-to-day operational leadership across the triage function, ensuring performance, quality and productivity remain high while the wider service undergoes transformation. This is a highly visible leadership role, requiring someone who can quickly establish credibility, manage operational pressures and provide stability across a busy regulatory function.
A key priority will be leading and developing the existing management structure. You will directly manage three Operational Managers while providing indirect leadership to a wider team of Triage Case Officers, ensuring managers are equipped to drive performance, improve capability and effectively manage challenging workloads. Strong people leadership and performance management experience will be essential, as the organisation continues its work to reduce case backlogs and embed a culture of accountability and continuous improvement.
Alongside operational leadership, you will oversee complex regulatory decision-making, supporting managers with technically challenging cases and ensuring decisions are evidence-based, proportionate and aligned with legislative and regulatory requirements. You will use operational data, performance information and management insight to identify trends, address underperformance and implement sustainable improvements across the service.
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This role also offers the opportunity to contribute to a major programme of organisational change. Working closely with the Head of Triage, you will help embed recommendations arising from recent independent reviews and consultancy work, strengthening operational capability while supporting wider transformation initiatives.
Key Responsibilities
- Provide senior operational leadership across the Triage function, ensuring high-quality service delivery and performance.
- Directly manage three Operational Managers while providing leadership across the wider Triage team.
- Drive performance improvement, supporting the reduction of case backlogs and increasing operational productivity.
- Develop management capability through coaching, mentoring and effective performance management.
- Support managers with complex regulatory decisions, ensuring consistency and legally robust outcomes.
- Monitor operational performance data and management information to identify trends and implement service improvements.
- Lead the operational implementation of agreed process improvements and transformation initiatives.
- Identify, manage and escalate operational and regulatory risks where appropriate.
- Build effective relationships with Legal Services, senior stakeholders and colleagues across the wider organisation.
- Provide operational leadership that enables the Head of Triage to focus on strategic transformation and long-term service improvement.
Candidate Profile
- Significant experience leading high-volume triage, investigations or regulatory operations.
- Strong experience managing managers, with responsibility for developing leadership capability and improving team performance.
- Demonstrable success in reducing backlogs and delivering operational improvement through effective performance management.
- Strong understanding of regulatory decision-making, statutory processes and complex case management.
- Experience supporting technically complex regulatory decisions and advising others on appropriate outcomes.
- Proven ability to lead teams through periods of organisational change and transformation.
- Strong analytical skills, with experience using operational data and performance information to drive service improvement.
- Excellent communication, coaching and stakeholder management skills.
- Experience within professional regulation, healthcare regulation or Fitness to Practise is highly desirable.
- Agile, resilient and able to deliver under pressure in a fast-paced operational environment.
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Why Apply?
This is an excellent opportunity to join a forward-thinking regulator at a pivotal stage in its operational development. You'll play a key leadership role in strengthening an essential public protection function, leading experienced managers, improving performance and helping shape the future of the triage service during an exciting period of transformation.
If you are interested in this opportunity, please contact Alfie Robinson at Morgan Hunt for more information.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Job Title: Associate Head of Triage
Location: Hybrid - 20% in Sheffield office (flexible)
Salary: £63,526 per annum (rising to £65,924 following successful completion of probation)
Job Type: Fixed-Term Contract (until 31st March 2027)
Hours: Full-Time
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