Ubisoft
Associate Manager, Community Team
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Associate Manager, Community Team
Associate Manager, Community Team – Ubisoft
Company Description
Ubisoft is a global leader in gaming, with teams worldwide creating original and memorable experiences spanning Assassin’s Creed, Rainbow Six, Just Dance, and more. We value diverse perspectives to inspire both our players and teams. If you thrive on innovation and pushing entertainment boundaries, join us and help shape the future of gaming!
About the Role
The Community Team focuses on player engagement, content creation, and feedback collection across all channels. As Associate Manager, Community Team, you’ll oversee a team of Community Managers for a portfolio of Ubisoft games, driving operational efficiency, team growth, and player experience excellence.
This role blends management, mentorship, and cross-functional collaboration to ensure dynamic, high-performing gameplay communities.
Responsibilities
Core Duties
- Collaborate with the Portfolio Lead to streamline everyday Community Team operations for a game portfolio.
- Provide strategic guidance on process and performance improvements, fostering operational excellence.
- Lead a team of Community Managers, including:
- Day-to-day supervision
- Analysis of work output and results
- Direct performance management
- Coach and develop team members by identifying strengths, delivering constructive feedback, and creating individualized improvement and training plans.
- Driven innovation with a solutions-focused approach, empowering the team to grow autonomy and capability.
- Establish and refine best practices to enhance player support, such as:
- Content production standards
- Quality assurance processes
- Team KPIs
- Align the portfolio’s Social Media Manager initiatives with leadership directives and global best practices to define team standards and skill development.
- Optimise team resources, workload, and staffing to meet business objectives.
- Review annual employee feedback surveys and partner with the Portfolio Lead to address and mitigate key team challenges.
- Build and maintain relationships with partner teams, including:
- Community & Social Media
- Player Support
- Frontline Operations
- Foster a positive, collaborative culture, where team members are excited to connect with Ubisoft players and tell the stories of our games.
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Supervisory Responsibilities
- Oversee Community Managers within the Community Department.
- Lead strategic direction, coordination, and evaluation of team activities.
- Responsibilities include:
- Hiring & interviews
- Training & onboarding
- Work planning & assignment
- Performance appraisal & coaching
- Recompense management & employee discipline
- Conflict resolution & issue escalation
Business Contacts
Key stakeholders include:
- Brand/Marketing
- Community Development
- Ubisoft Corporate
- Customer Support
- Digital Marketing
- Editorial
- Human Resources
- IT
- Production
- Program Management
- Public Relations
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Requirements
Experience
- Proven leadership in managing and supervising teams, including:
- Hiring
- Performance appraisals
- Coaching
- Disciplinary action
- Background in community management or social media, demonstrating the ability to:
- Define best practices
- Set quality standards
- Develop player-driven KPIs
- Experience collaborating with cross-functional teams (e.g., Social, Support) to enforce workflows and translate leadership directives.
- Strong track record in resource management, workload balancing, and driving operational efficiency.
- Intermediate-level experience in community-focused roles.
- Bonus points for leading distributed or diverse teams.
- Familiarity with:
- Social media platforms (Twitter, TikTok, etc.)
- Live-streaming & YouTube
Skills &Knowledge
- Strong communication and teamwork principles.
- Passion for gaming and player engagement alignment.
- Analytical mindset with focus on process improvement.
- Recognised expertise in team mentorship and leadership.
Preferred (Non-Essential)
- Prior experience in video game industry preferred.
Ubisoft Commitment
Ubisoft is committed to creating an inclusive workplace that reflects the global diversity of our gaming community. We offer equal opportunities to all, and prioritise an environment that respects:
- Gender
- Ethnic background
- Religious belief
- Sexual orientation
- Social status
- Disability
- Age
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