Community Health Network
Associate Patient Access Rep- Community Hospital North
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Associate Patient Access Rep- Community Hospital North
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Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields—and to better serve our patients. And above all, it means exceptional care, simply delivered—and we couldn’t do it without you.
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Role Overview
The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.
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Exceptional Skills and Qualifications
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The APAR is responsible for a variety of front-office and back-office functions throughout the network, including (but not limited to):
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Education
- High School Diploma or GED (required)
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Experience
- 1+ years in a healthcare office setting or work history with a strong customer service background (preferred)
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Core Responsibilities
- Registration/Admissions
- Proficient in all types of registrations (e.g., inpatient, outpatient, and emergency admits)
- Completes admissions, discharges, and transfers in a timely manner when applicable
- Patient Movement & Tracking
- Ability to monitor and manage all patient hospital and/or ambulatory movement
- Uses EPIC work queue for pre-registering scheduled patients
- Compliance & Eligibility Verification
- Verifies medical necessity per Centers for Medicare & Medicaid Services (CMS) standards
- Communicates relevant coverage and eligibility information to patients
- Data & Documentation Accuracy
- Accurately identifies and enters patient demographics, insurance, and financial information, including inpatient and outpatient benefits
- Collects and verifies confidential health and financial information from patients using computer software to ensure payment for all authorized services
- Confirms the completeness of the electronic health record (EHR) and makes necessary adjustments
- Registration/Admissions
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