Community Health Network
Associate Patient Access Rep- Community Hospital North
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Associate Patient Access Rep- Community Hospital North
Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organisation. It means providing our neighbours with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered—and we couldn’t do it without you.
Make a Difference
The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes:
- Check-ins, scheduling, payment collection
- Insurance verification
- Compliance management
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The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.
Exceptional Skills and Qualifications
The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network, including (but not limited to):
- High School Diploma or GED Equivalent (Required)
- 1+ years: Experience in a healthcare office setting or strong customer service background (Preferred)
Primary Responsibilities
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Registration/Admissions
- Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
- Completes Admissions, Discharges, and Transfers in a timely manner when applicable
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Patient Movement & Monitoring
- Ability to monitor and perform all patient hospital and/or ambulatory movement
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EPIC Work Queue Utilization
- Utilises EPIC work queue to pre-register scheduled patients
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Coverage & Eligibility Verification
- Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards
- Communicates relevant coverage and eligibility information to the patient
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Accurate Data Entry & Verification
- Identifies, enters, and verifies patient demographics, insurance, and financial information, including inpatient and outpatient benefits
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Information Management
- Gathers, verifies, and securely handles confidential health and financial information using various computer software
- Ensures payment for all authorised services
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Electronic Health Record (EHR) Management
- Confirms the completeness of the EHR
- Makes necessary changes to maintain accuracy
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