HM Revenue & Customs
Associate Product Manager
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Associate Product Manager
Birmingham, Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Leeds, Salford, Telford
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
Are you looking for a career in Product Management? Now is a fantastic time to continue to build your career in our exciting, creative and world-class product-led software development team. If you want to learn, lead and help others do the same and be part of delivering public service that makes a real difference, HMRC is a great place to do that.
HMRC is replacing legacy applications with SaaS and PaaS cloud services. We need product managers to add value through hands on product development. You must understand how Business Developed Applications (BDApps) fit within the wider enterprise technology stack.
Job Description
This is a challenging role for those looking to deliver technological change during a period of organisational transformation. It offers the opportunity to make a real difference to people’s lives by delivering high-quality Business Developed Applications and digital products.
You will be responsible for ensuring best practices, governance and standards are adhered to across the department and tasking teams to deliver quality BDApp software products. You will lead the product lifecycles informed by architectural, engineering and HMRC directives. With a focus on operational stability, robustness, resilience, availability and quality you will be accountable for team products.
Person Specification
The successful candidate will be able to take responsibility for defined areas of a BDApp product and keep work moving without needing close supervision. You will work with software development teams to shape and manage tasks so they are clear, prioritised and ready to build, stepping in when priorities change or issues arise. This includes handling more than one area of work at the same time, keeping delivery on track when pressure increases and making practical decisions about what matters most.
You will work with a wide range of people, from developers and designers to senior stakeholders and operational teams, and adjust how you communicate to suit each group. You will explain what is being built, why it matters and how decisions have been made, using evidence from user research and delivery data. You will also help raise awareness of the product beyond your immediate team, sharing progress and outcomes so others understand its value and how it fits into wider organisational goals.
You will play an active role in the team, working closely with others to solve problems and improve how things are delivered. At the same time, you will be comfortable picking things up yourself, spotting risks early and moving work forward without waiting to be asked. You will stay focused on delivering things that make a real difference, using feedback and simple measures to check whether what you are building is working as intended.
- Manage and prioritise work for a BDApp software delivery team: Plan and track tasks for features or components, ensuring work is clearly defined, prioritised and delivered through the product lifecycle. In practice, this means maintaining a backlog, refining user stories and supporting developers to deliver cycle phases on time.
- Communicate clearly with a wide range of stakeholders: Adapt communication style for technical teams, senior leaders and business users to ensure shared understanding. For example, translate user needs into delivery requirements and explain delivery progress, risks and trade-offs in plain language.
- Apply user insight to shape product decisions: Use research and data to understand user needs and inform prioritisation. This includes working with user researchers, interpreting findings and applying them to improve features or services.
- Support delivery across multiple workstreams or projects: Manage competing priorities across several features or products in a fast-paced environment. In practice, this involves balancing deadlines, resolving clashes in priorities and keeping delivery aligned to overall goals.
- Work effectively within an Agile multidisciplinary team: Collaborate with developers, designers and delivery roles to plan and deliver product increments. This includes contributing to stand-ups, sprint planning and retrospectives while supporting continuous improvement.
- Contribute to delivering value and measurable outcomes: Focus on outcomes rather than outputs by understanding the value of what is being delivered. For example, define success measures for features, track progress against them and support decisions that maximise benefits and reduce waste.
- Represent and promote BDApp Products and their value across the organisation: Actively communicate the purpose progress and benefits of BDApps to a wider audience beyond the immediate team. In practice this means sharing updates demonstrating outcomes and helping others understand how BDApps support organisational goals.
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You may manage a small team, so experience in this area would be beneficial. Experience as a Business Analyst, Systems Analyst, Software Developer or in a related role would also be valuable, giving you an advantage and a deeper understanding of product management.
Essential Criteria
- Experience of balancing user needs and business goals by prioritising work based on user value and organisational outcomes across multiple product portfolios.
- Experience of working in multidisciplinary teams working effectively with a range of roles to shape and deliver products.
- Ability to have the difficult conversation when task managing a multi-layer team to drive towards successful delivery of a product or series of products.
- Experience of prioritising and managing a backlog defining and influencing priorities to deliver the best value.
- Understanding of product delivery at component, feature and application level taking ownership of a subset of a product or a smaller product.
- Ability to use evidence and user insight to improve products through research, data analysis which inform decisions and iterate.
- Experience of stakeholder engagement and communication skills to build relationships and gain support for product direction.
Desirable Criteria
- Significant knowledge of BDApp Software and/or Automation software.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
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These Sites Are
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford
You will be given more information about what this means at the job offer stage.
If you currently work for CDIO and are based at either a transitional site or a site subject to workforce planning constraints you may be eligible to remain at that site when you apply.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension: We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences.
- A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal
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