Marks & Spencer
Associate Product Manager
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Join our Digital Product team as an Associate Product Manager – Self Checkout
Role Overview
Join our Digital Product team as an Associate Product Manager – Self Checkout, and play a critical role in shaping the future of M&S.
Responsibilities
An Associate Product Manager will support the performance and evolution of the Self-Checkout experience, with a specific focus on the SeeChange skip-scan capability.
Working cross-functionally with engineering, loss prevention, and store operations, the role will monitor performance, analyse data, and prioritise enhancements to improve detection effectiveness, reduce shrink, and minimise friction for customers.
They will act as the day-to-day product owner for this capability, ensuring issues are identified and resolved quickly, supplier performance is managed, and the product continuously improves in line with business and customer needs.
Key Responsibilities
- Governance of environment usage, booking, and change control.
- Maintain asset lifecycle visibility; retire obsolete kit promptly.
- Ensure Health & Safety compliance across all sites.
- Collaborate with product teams to plan space for emerging tech pilots.
- Coordinate with in-store teams.
- Perform regular audits for readiness, compliance, and optimisation.
- Report on utilisation, incidents, and lifecycle status to leadership.
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Skills & Experience
- Solid understanding of store technology stacks (POS, IoT, RFID, CCTV).
- Experience in environment and release management.
- Knowledge of Health & Safety standards and RAMS.
- Ability to manage asset lifecycle and coordinate refresh cycles.
- Excellent stakeholder engagement and communication skills.
- Awareness of emerging technologies and incubation processes.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
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Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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