• Apply user insight to shape product decisions Use research and data to understand user needs and inform prioritisation. This includes working with user researchers, interpreting findings and applying them to improve features or services.

• Support delivery across multiple workstreams or projects Manage competing priorities across several features or products in a fast-paced environment. In practice, this involves balancing deadlines, resolving clashes in priorities and keeping delivery aligned to overall goals.

• Work effectively within an Agile multidisciplinary team Collaborate with developers, designers and delivery roles to plan and deliver product increments. This includes contributing to stand-ups, sprint planning and retrospectives while supporting continuous improvement.

• Contribute to delivering value and measurable outcomes Focus on outcomes rather than outputs by understanding the value of what is being delivered. For example, define success measures for features, track progress against them and support decisions that maximise benefits and reduce waste.

• Represent and promote BDApp Products and their value across the organisation Actively communicate the purpose progress and benefits of BDApps to a wider audience beyond the immediate team. In practice this means sharing updates demonstrating outcomes and helping others understand how BDApps support organisational goals.

You may manage a small team, so experience in this area would be beneficial. Experience as a Business Analyst, Systems Analyst, Software Developer or in a related role would also be valuable, giving you an advantage and a deeper understanding of product management.

Essential Criteria

• Experience of balancing user needs and business goals by prioritising work based on user value and organisational outcomes across multiple product portfolios.
• Experience of working in multidisciplinary teams working effectively with a range of roles to shape and deliver products.
• Ability to have the difficult conversation when task managing a multi-layer team to drive towards successful delivery of a product or series of products.
• Experience of prioritising and managing a backlog defining and influencing priorities to deliver the best value.
• Understanding of product delivery at component, feature and application level taking ownership of a subset of a product or a smaller product.
• Ability to use evidence and user insight to improve products through research, data analysis which inform decisions and iterate.
• Experience of stakeholder engagement and communication skills to build relationships and gain support for product direction.

Desirable Criteria

• Significant knowledge of BDApp Software and/or Automation software.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Are

• Telford Plaza, Telford - moving to Parkside Court, Telford
• Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford

You will be given more information about what this means at the job offer stage.

If you currently work for CDIO and are based at either a transitional site or a site subject to workforce planning constraints you may be eligible to remain at that site when you apply.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences.
• A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.

At full sift your CV, and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, your experience will be assessed. There will also be a presentation task.

Interviews will take place