HM Revenue & Customs
Associate Product Manager
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About the Job
Job Summary
Discover a career at HMRC. Whether experiencing a desire for purpose, professional growth, or a workplace fostering a true sense of belonging, hear from employees sharing what it’s like to work here.
Our team values digital innovation and offers exciting opportunities to utilise cutting-edge technology. Work alongside 60,000 colleagues to manage £600 billion—funding the UK economy.
You’ll join HMRC’s Chief Digital & Information Office (CDIO) Group, delivering in-house solutions in a state-of-the-art digital facility. Your role will lie within CDIO Business Tax, supporting the Intermediaries area.
Role Overview
As an Associate Product Manager, you’ll help ensure that HMRC’s intermediary-facing services align smoothly with broader organisational goals. You’ll work closely with Service Owners, tax regime owners, policy, operational, and digital delivery teams, helping scope, align, and prepare initiatives for advancement.
About the Role
This role supports the scope, prioritisation, and preparation of intermediary-facing projects before their commitment to delivery. You'll focus on:
- Governance visibility – ensuring safe, well-aligned, and cohesive changes.
- Stakeholder collaboration – bringing together perspectives to shape coherent roadmaps.
- Product-led decision-making – balancing user needs with technical and organisational demands.
Key Responsibilities
An Associate Product Manager ensures product high quality, value delivery, and scalability throughout the lifecycle—from product discovery, development, and build to live support.
- Defining scope & vision: Outline key features for products/services in line with HMRC goals, user needs, and broader Intermediaries service priorities.
- Feature delivery: Collaborate with teams to develop product features, service improvements, or discovery initiatives, including intermediary-facing solutions.
- Stakeholder management: Engage with Product Managers, Service Owners, tax regime owners, policy specialists, and delivery teams to align on priorities and roadmaps.
- Team collaboration: Work with researchers, designers, business analysts, developers, suppliers, or operational colleagues to build effective product solutions.
- User-centred design: Incorporate user feedback, customer insights, evidence, and operational data to refine services for intermediaries, agents, and tax advisers.
- Roadmapping: Prioritise features via backlog items, user stories, and dependencies to optimise value delivery.
- Backlog management: Identify and maintain priorities, tasks, and user stories—leading or supporting their execution—while refining for efficiency.
- Community participation: Contribute to product management CoP activities, including meetings and initiatives for continuous improvement.
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Person Specification
Essential Criteria
Candidates must demonstrate:
- Problem-solving expertise: Experience in diagnosing issues and resolving them using evidence, insights, or feedback.
- Product scoping: Ability to define scope and key features for a product, improvement, or discovery phase.
- Stakeholder management: Strong communication skills to engage with stakeholders, align priorities, and secure support for roadmaps.
- Cross-functional collaboration: Proven experience of working with multidisciplinary teams.
- User-centred approach: Capability to analyse and incorporate feedback/data to enhance products/services.
- Prioritisation & decision-making: Ability to prioritise tasks, recommending actionable steps based on value, risk, and dependencies.
Desirable Criteria (Highlighting additional strengths in applications)
It would be beneficial if candidates could demonstrate:
- Experience in digital/tech teams: Supporting product development, service improvements, or change.
- Knowledge of frameworks: Awareness of user-centred design, software engineering processes, and scrum/agile methodologies.
- Domain expertise: Exposure to complex digital services (e.g., intermediary/agent-facing, financial, tax, customer-focused, or data-rich systems).
Location Aspects
Benton Park View, Newcastle → Moving to Pilgrims Quarter, Newcastle (transition site note)
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Benefits
- Salary: £45,544, with £13,194 Civil Service pension contribution (defined benefit).
- Flexibility: Hybrid working policies (office-based 60% time), with flexibility requested where appropriate.
- Leave: 25 starting days (+1 day annually, max 30 days).
- Pension: Additional 28.97% salary contributions to Alpha pension scheme.
- Business travel: Access to generous official travel allowance for eligible duties.
Selection Process
Application Requirements
- CV: Up to three roles (last 3) with ≤100 words per entry.
- Personal Statement: 500 words (addressing essential criteria, experience, and HMRC’s values).
- Desirable Criteria Supplement: Optional – 250-word statement to elaborate on soft/technical merits not covered in the primary application.
Note on AI: Vetting for fraud is strict—compromised submissions may be withdrawn, and misconduct is subject to disciplinary action.
Selection Stages
- Sift: Scrutiny of Personal Statement.
- Interview: Video-based (. Judgement based on fit with criteria, motivations).
- Experience verification.
Reserve lists: Held for 12 months for similar roles; eligible interviewees notified via accounts.
Additional Notes
- WORK/HOME DETAILS: Commute or via hybrid model—2–3 days home (pro-rata where applicable). No eligibility extension exceptions post-employment.
- Reasonable adjustments: Contact recruitment before opening if barriers exist.
- Compliance:
- Contractual obligations: Cross-border staff must secure visa permissions as EUSS allowances expire після 2021.
- Trainings: Successful applicants must undergo BFPS baseline security check and DBS checks for government assets.
Contact Points Job Inquiries → Garnedd Rowlands (garnedd.ifans.rowlands@hmrc.gov.uk) +03000554212 Recruitment Queries → unitybusinessservicesrecruitmentresults@hmrc.gov.uk
Go to Working at HMRC for further insight into eligibility, application support & civil service principles.
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