HM Revenue & Customs
Associate Product Manager
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Associate Product Manager in Intermediaries – HMRC (Chief Digital & Information Office)
About the Role
Discover a rewarding career with HM Revenue & Customs (HMRC). Join a digitally advanced organisation where you can make a real, lasting difference in providing world-leading tax services. We serve over 50 million customers and have one of the largest operational IT infrastructures in the UK.
This entry-level Associate Product Manager role is based within the Chief Digital & Information Office (CDIO) Group, specifically in the Business Tax environment. You’ll support CDIO Business Tax (Intermediaries), working closely with:
- Service Owners
- Tax regime owners
- Policy teams
- Operational and digital delivery colleagues
Your primary responsibility will be ensuring coherent product view and alignment for intermediary-facing live services, change demand, and forward roadmaps. You’ll collaborate with senior stakeholders to shape, prioritise, and prepare interventions before they progress into full delivery.
Job Summary
At HMRC, the IT operation scales to support 60,000 colleagues, collect £600 billion, and deliver digital-first tax solutions. Our forward-looking teams operate in hi-tech, cutting-edge facilities.
Successful candidates will work with Product Managers and wider stakeholder groups to enable delivery of customer-focused initiatives. You’ll participate in essential decision-making processes like:
- Defining workflows
- Managing dependencies
- Aligning changes to standards
- Safeguarding late-stage readiness
Responsibilities
An Associate Product Manager focuses on delivering high-quality, user-centric products that create measurable value within the business. Your work spans several stages:
Scope and Strategy
- Define the vision, strategy, and scope for small products or product increments
- Align with organisational goals, user needs, and broader Intermediaries service requirements
- Ensure close synergy with tax intermediary activities
Feature Development
- Collaborate on scoping and defining new product features or improvements
- Lead discovery activities before entering full delivery
- Support efforts across Intermediaries-related products
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Stakeholder Engagement
- Work collaboratively with Product Managers, Service Owners, tax experts, policy teams, and digital delivery colleagues
- Seek and secure stakeholder buy-in for priority initiatives
- Maintain strong relationships to accelerate alignment
Technical Collaboration
- Engage with multidisciplinary teams (service designers, business analysts, software engineers, etc.)
- Participate in continuous discussions to align needs with technical realities
User-Centred Design
- Incorporate user feedback, research insights and operational performance analysis
- Improve services for intermediaries, agents, and tax advisers
Roadmap & Backlog Management
- Develop high-level roadmaps reflecting order of value delivery
- Identify and prioritise user stories to build capabilities
- Optimise backlog refinement to drive outcome-focused delivery
Person Specification
Set the Vision
- Define product scope, key features, and priorities that balance business needs with user requirements
- Align with Intermediaries service context
Deliver Features
- Transform scattershots of features into cohesive improvements
- Engage in end-to-end product analyses from proof of concept to release
Stakeholder Collaboration
- Engage multi-level stakeholders to harmonise direction
- Champion continuity and decision-making throughout the product lifecycle
Multidisciplinary Work
- Interact with non-technical teams (e.g., business change) and technical teams (e.g., developers)
- Address complex digital service challenges
User Insights
- Integrate challenges from feedback, performance data, and operational patterns
- Drive actionable improvements based on user behavioural insights
Prioritisation
- Determine the right order for work based on value, risk, and dependencies to mitigate disconnects
Qualifications & Experience
Essential Criteria
You must demonstrate the ability to:
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- Solve product or process challenges using evidence-based solutions
- Define clear product scope and feature requirements
- Engage effectively with stakeholders to harmonise priorities
- Operate within complex environments involving multiple parties
- Translate user-customer-need insights into solvable issues
Desirable Criteria
Familiarity with:
- Digital or product team operations
- SOW (Service-Oriented Workflows) where applicable to Intermediaries, Agent, or Third-Party services
- Complex digital service environments (tax/financial data)
Application & Logistics
Location
Your primary site is currently Newcastle, Benton Park View, with a transition to Pilgrims Quarter imminent. If you’re a current HMRC colleague based in Bradford, you may be eligible for a moves adjustment payment.
Benefits
- Salary: £45,544++ with £13,194 pension contribution via the Civil Service Defined Benefit Scheme
- Flexible & Hybrid Working mindset—aligning workforce needs with project demands
- 25+ day annual leave allowance (incrementing to a max of 30 days)
- Family-friendliness, enthusiastic learning and development support via coaching schemes
- Generous Alpha pension contributions (28.97% of salary)
Selection Process
- CV and Personal Statement (500 words)
- Optional (but not required) Desirable Criteria Statement (up to 250 words)
- Sift stage based on qualifications
- Video interview to assess alignment with essential criteria
- Ongoing merit lists for potential future roles
Note: Applied AI tools must respect authenticity in candidate responses. Unverified alterations raise ethical concerns and may prompt application withdrawal.
Security
- All successful candidates required to undergo DBS checks pre-onboarding
- Civil Service natural security vetting procedures apply to access government information
For further information, join joining the HMRC Insiders Series or visit the Civil Service Diversity webpage.
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