AQA
Associate Recruitment Administrator-1
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At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Associate Recruitment Administrator
Permanent
Guildford & Milton Keynes: £26,000 - £26,500
Hybrid working – min 2 days per week
Are you organised, detail-focused, and ready to thrive in a high-volume environment? Join our Associate Recruitment team, where you'll help deliver a seamless experience for thousands of teacher applicants each year. This team plays a key role in maintaining high standards of customer care while adapting to changing demand.
In this role, you’ll process applications, respond to enquiries, and maintain accurate records using Microsoft Dynamics, Excel, and Power BI. Working with colleagues across departments, you’ll assess candidate suitability, support recruitment campaigns, and contribute to activities like assessment centres—sharing feedback to help improve recruitment processes.
This fast-paced, high-volume role requires attention to detail, self-motivation, and a proactive mindset. You’ll need strong Excel skills, confidence working with data, and the ability to manage repetitive tasks with consistency—taking ownership of your work and actively developing your skills within a supportive team.
What’s in it for me?
- Gain hands-on experience with widely used tools like Microsoft Dynamics and Power BI, developing your skills in data-driven decision-making and recruitment best practices.
- This is a great opportunity to build a strong foundation for your career in recruitment, operations or HR.
- You will have access from day one to an incredible pension scheme with employee and employer contributions jointly totalling, up to 18.5%.
- Flexible working arrangements to support work-life balance – 2 days per week in the office whilst being reflective of business need, a 35 hour working week, 25 days annual leave with additional closure in December.
- Wellbeing programmes including private health insurance and a health care cash reward plan, subscription to Headspace, volunteering days.
What do I need to be successful?
- Previous experience in a customer-facing role delivering high-quality service.
- Attention to detail and data-driven decision-making skills.
- Strong communication and teamwork abilities, whilst showing flexibility and ability to exercise own judgement for priority setting.
- A proactive approach to managing tasks and setting priorities.
- Proficiency in Microsoft Office, particularly Excel, Outlook and Word.
- Ability to provide constructive feedback and contribute to process improvements based on candidate and team input.
- Be results focused: make pragmatic decisions and be comfortable switching between tasks as needed.
About AQA
At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.
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Full Job Description Summary
The Associate Recruitment Administrator works alongside the Associate Recruitment Advisor to screen and process all new associate applications. They deliver excellent customer service to all applicants and act as a point of contact to business stakeholders in relation to new application processing. The recruitment administrator will be data led in decision making. As a problem solver they find solutions to deliver high volume requirements and are able to reprioritise tasks as necessary, while following clearly defined processes.
Landscape
Associate Recruitment sits within the wider Resourcing and Talent team, within People Group. The Associate Recruitment team are responsible for the attraction, screening and referencing of thousands of applications each year. These applications come from teachers, who are our customers, and so customer care and candidate experience is critical to success.
Working closely with colleagues in our Operations teams is essential – proactively engaging with candidates, assessing their suitability, and working with the business to ensure resource meets fluctuating demand. We use Microsoft Dynamics as our Applicant Tracking System and Teams/Outlook for our virtual communications.
Activities
- Daily processing of new applications, references and emails in line with SLA’s.
- First-line support for candidate and business stakeholder telephone and email enquiries.
- Collaborate with Recruitment Advisor to co-ordinate chasing of outstanding references and unblocking “stuck” applications, as well as engaging pooled candidates and ensuring retention rules are followed for unsuccessful applicants.
- Provide feedback to Associate Recruitment team and Business on the voice of the candidate; facilitating tweaks to messages, adverts and email templates accordingly.
- Produce statistics on campaign conversion rates, applicant volumes and conversion ratios and maintain a suite of reports to assist with the planning and evaluation of recruitment activity.
- Set up, maintain and update records and management information electronically, where possible, using the appropriate systems (Dynamics, Power BI).
- Work unsupervised and take initiative in taking tasks forward, wherever possible and appropriate.
- Work collaboratively with colleagues within the recruitment team and in other departments across all AQA offices.
- Assist with the production of procedure guidance files, templates, PowerPoint presentations to support the recruitment team.
- Support as required with recruitment from additional channels such as organisation of assessment centres, exploring international opportunities and provision of information for marketing materials.
Need to know
- To be successful in this role you will need:
- Previous experience in a customer-facing role, providing high levels of customer satisfaction while delivering requirements at pace.
- Consistent attention to detail and process – focused on underpinning decisions with data.
- Broad knowledge of recruitment and/or people processes.
- Comfortable both providing challenge to the colleagues as well as being able to follow process and adapt to deliver requirements.
- Excellent communication skills within team, customer and business settings.
- To work effectively as part of the team while also showing flexibility and ability to exercise own judgement for priority setting.
- Have a “step up” mindset: use sound judgement and take accountability for actions.
- Be results focused: make pragmatic decisions and be comfortable switching between tasks as needed.
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About AQA
AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do.
To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.
Reasonable Adjustments
If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on 07813 724161. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: temprecruit@aqa.org.uk
Smart Working
We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.
Equality, diversity and inclusion
AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.
Conflict of Interest
Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.
Safeguarding
AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly. For more information on safeguarding at AQA please visit the AQA website here.
Contact
- Temporary roles: temprecruit@aqa.org.uk
- Permanent and Fixed Term roles: opportunities@aqa.org.uk
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