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Associate, Salesforce Platform
Salesforce Marketing Cloud Associate – Digital Communications
This is a great opportunity to join our Digital Communications team, supporting the delivering and continuous improvement of customer communications through Salesforce Marketing Cloud (SFMC).
As a Salesforce Marketing Cloud Associate, you’ll:
- Work hands-on in building and delivering customer communications at scale, with a focus on email and automation
- Play a key role in maintaining and optimising the platform
- Improve existing processes to ensure efficient and accurate communication delivery
- Best suited for someone who thrives in a fast-paced, collaborative environment with attention to detail
- Balance day-to-day operational tasks with larger projects and platform enhancements
How You’ll Contribute
- Build, test, and deploy customer communications (email & SMS) in Salesforce Marketing Cloud, including implementing copy changes and maintaining business-as-usual updates
- Support and maintain marketing automations and customer journeys, ensuring efficiency and ongoing optimisation
- Conduct platform audits, clean-up activity, and housekeeping to improve performance, governance, and **reduce inefficiencies“
- Identify and enhance legacy processes, such as:
- Naming conventions
- Outdated journeys
- Manual workflows
- Serve as a point of contact for internal queries, assisting other teams in troubleshooting, checks, and issue resolution
- Collaborate with ECM, data, and customer support teams to ensure accurate and effective communication delivery
- Produce clear documentation while contributing to:
- Campaign delivery
- Platform projects
- Migrations
- Onboarding
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Essential Requirements
- Experience using Salesforce Marketing Cloud or another marketing automation platform
- Hands-on experience in building emails using HTML/CSS
- Ability to lead a project from initial brief to delivery
- Strong organisation and time management skills, with effective prioritisation
- Comfortable working with data, segmentation, and audience targeting, with an interest in technical/data skills
- Strong communication and cross-functional collaboration
- Proactive mindset, capable of:
- Identifying issues
- Improving processes
- Clear documentation
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Bonus Skills
- Familiarity with SQL or data querying
- Experience in QA, testing, or peer review
- Knowledge of Jira/agile methodologies
- Salesforce Marketing Cloud certifications
- Prioritised experience in a data-driven or B2C environment
Related External Titles:
- Junior Salesforce Marketing Cloud Specialist
- Email Specialist
- Digital Marketing Associate
- CRM Operations Associate
At NewDay, We Value Diversity
- Equal opportunity employer, embracing differences for an authentic workplace culture
- No discrimination based on protected characteristics or identities
- Reasonable accommodations for disabilities or caring roles in hiring processes
- Partnered with Textio for inclusive job design
Note: If accommodations are required, we will arrange necessary support.
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Jessica, London
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