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Associate Service Designer
Associate Service Designer – Public Sector Transformation Programmes
Are you a Service Designer looking for meaningful work that impacts millions? Join us as an Associate Service Designer to contribute to transformative projects across the public sector.
This is an opportunity to build your experience, skills, and confidence while working alongside multidisciplinary teams to design simpler, more inclusive, and user-friendly services.
About the Role
As an Associate Service Designer, you’ll support experience design across critical public sector transformation programmes. Your work will help understand user needs, eliminate pain points, and refine services over time—ensuring your contributions have real-world impact.
This is a role for ambitious designers looking to move beyond entry-level—where you’ll grow your expertise alongside senior figures while adding measurable value to user-focused design projects.
What You’ll Be Doing
You’ll have a hands-on role shaping services, from discovery to delivery. Key responsibilities include:
- Supporting user research by identifying needs, pain points, and opportunities, ensuring clarity in defining problems.
- Creating and refining user journeys, service maps, and design artefacts to improve usability and alignment with user expectations.
- Collaborating in agile teams, contributing to co-creation workshops and iterative design iterations.
- Assisting in prototyping and testing (where applicable) to pare back and optimise service solutions.
- Beginning to analyse user data and research insights to identify trends and opportunities for continuous improvement.
- Documenting your work—whether through journey maps, design histories, or clear presentations—to share findings and decisions effectively.
- Developing an understanding of how your work fits into the bigger organisational strategy.
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What You’ll Bring
We’re looking for a Service Designer with:
- 2+ years of experience since graduating, built in a consultancy, agency, or client-side environment.
- Experience in end-to-end service design, working across both digital and non-digital channels.
- A demonstrated ability to map user needs and identify key pain points.
- Strong collaborative skills, adapting to the dynamics of multidisciplinary teams.
- Proficiency in explaining design decisions clearly and persuasively.
- Working knowledge of key service design methods, such as journey mapping, service blueprinting, and prototyping.
- An understanding of accessibility and inclusive design, ensuring equitable solutions.
- Portfolio work showcasing your approach, problem-solving, and design contributions.
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(Nice to have, but not essential)
- Experience with Gov.uk Design Patterns/Design Systems.
- Previous exposure to review processes (e.g., GDS assessments).
Why Join Us?
By taking on this role, you’ll be part of mission-driven work with measurable impact, pairing upward growth with the chance to deepen your expertise in areas like user research, service design, and policy implementation.
If you’re passionate about designing user-led, high-performance services, this is your next step. Let’s create services that work better for people.
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