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Associate Solutions Consultant Department: Sales Employment Type: Permanent - Full Time Location: London (UK)
Description At Nuix, we do things differently than our competitors. Our philosophy is about hiring the best from around the world and enabling them to do what they do best. We are committed to leading edge technology, fanatical customer service, and growing our business. Be part of the team that is changing the way eDiscovery, information governance, forensic and electronic investigations are being conducted around the world.
Nuix is experiencing phenomenal international growth with no sign of abating. As a result, we require an outstanding Solutions Consultant to actively drive and manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products.
About the role: As an Associate Solution Consultant at Nuix, you will play a pivotal role in the post-sales process, leading the technical configuration, deployment and consultation of client implementations & investigative workflows. You will work closely with our customers and technical teams to implement and optimize solutions that meet and exceed our customers' needs. This role involves both working as part of a larger team on implementation projects and acting as the sole technical contact person when required.
You will also represent Nuix directly to customers, becoming a trusted technical advisor and the face of the platform in critical environments where reliability and expertise matter. This is a high-visibility role with genuine impact: your guidance will influence investigative outcomes, customer confidence and long-term partnerships, giving you the opportunity to build deep domain credibility while shaping how organisations use Nuix in the real world.
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Location: This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week.
Key Responsibilities Deploy, configure and validate Nuix platforms in customer environments (on-prem, cloud or hybrid) Troubleshoot complex technical issues and reproduce findings in controlled test environments Identify and proactively escalate risks, blockers and scope changes Produce architecture documentation, deployment runbooks and handover materials Advise on infrastructure sizing, performance optimisation and best practice Support customer proof-of-concepts and technical evaluations Partner with Customer Success to drive adoption, platform health and continuous improvement
Skills, Knowledge and Expertise Degree (or equivalent experience) in IT, Cyber Security, Digital Forensics or related discipline Understanding of multi-tier enterprise architectures (application, database, search/indexing and storage layers) Experience with enterprise infrastructure: multi-server deployments, mixed OS environments and secure TLS communications Windows and/or Linux administration capability Networking fundamentals (ports, DNS, routing, firewalls) Ability to communicate technical concepts to technical and non-technical stakeholders Strong organisation and ownership of deliverables Willingness to travel when required Nice to have Identity & access management (Active Directory, LDAP, SAML/SSO, certificates) Cloud platforms or containerised deployments Scripting or automation (Python, Ruby, PowerShell) Experience in eDiscovery, investigations, litigation support or forensic tooling Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.
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As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.
Nuix Vision Finding Truth in a Digital World.
Nuix Mission Statement Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
Nuix Values TAKEOWNERSHIP_AND FOLLOW UP RESILIENT_WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW UNAFRAID_TO DO THE RIGHT THING, QUICKLY TEAM NUIX_FIRST AND FOREMOST HERO OUR CUSTOMERS_AND INNOVATE FOR THEM We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.
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