Wiley
Associate Solutions Owner
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Associate Solutions Owner
About the Role
Wiley is seeking an Associate Solutions Owner to work closely with the Editorial Management Solutions team and manuscript management subject matter experts (SMEs), defining and delivering business and system requirements across products, features, and services.
This key role ensures customer and business workflow needs are fully captured, supports technical implementation and rollout, and contributes to solutions that are scalable, effective, and aligned with business goals.
How You Will Make an Impact
- Contribute to the development and documentation of business and system requirements for products, features, and services
- Support the prioritisation of the product roadmap by aligning business needs with feature development
- Partner with the wider Solutions team to implement workflow and process solutions
- Act as a key point of contact during implementation, testing, and rollout to end users
- Ensure requirements are clearly defined with appropriate acceptance criteria
- Contribute to business case evaluation and articulation
- Support User Acceptance Testing (UAT) and sign-off on delivered solutions
- Provide expert guidance and support to colleagues and users to drive successful adoption of new workflows and processes
- Build strong working relationships across Research Publishing to understand needs and support the delivery of key initiatives
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What We’re Looking For
Experience in:
- Product development
- Business analysis, or a related role
Ability to:
- Translate business needs into clear, detailed requirements
- Work in agile, cross-functional environments
Strong data analysis skills, with an understanding of:
- User Acceptance Testing (UAT)
- Tools like LogRocket (ideal)
Experience with:
- Atlassian tools (Jira, Confluence, JPD) — beneficial
Proven ability to:
- Lead or contribute to project work across multiple stakeholders
Strong:
- Written and verbal communication skills
- Proficiency in Microsoft Office tools (Excel, Outlook, Teams, SharePoint)
Personal traits:
- Self-motivated, capable of working independently
- Ability to prioritise effectively and make decisions within defined parameters
- Collaborative mindset, willing to work across teams to achieve shared goals
- Resilient and persistent in delivering outcomes despite challenges
- Flexible to work across a global team
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About Wiley
We power infinite possibilities. For over 200 years, we’ve transformed knowledge into discoveries that shape the world. Our global team of innovators, creators, and experts drives progress in science, education, and publishing, creating impact worldwide.
Core values:
- Courageous teammates
- Needle movers
- Learning champions
- Employee well-being support
We foster a culture of continuous learning and internal mobility, with initiatives like meeting-free Fridays to enhance productivity and career growth.
Diversity & Fairness
Wiley is an equal opportunity/affirmative action employer. We evaluate all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class factors. Accommodations for the application process are available where necessary.
Compensation (UK, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, Spain)
- Salary range: £31,400 to £43,800 per annum
- Ultimate offer may vary based on location, skills, and other non-discriminatory factors.
Next Step: Attach your resumé/CV when applying.
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