What You'll Bring

• Experience in a customer-focused role and a customer-focused attitude.
• Experience of working in a fast-paced environment.
• Good communication skills both over the phone and via e-mail.
• Self-motivation and team player skills.
• Experience with administration and support of Active Directory, Azure, Google Directory is beneficial.
• An understanding of internet fundamentals, network routing, and e-mail delivery.
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner.
• Detail-oriented individual that enjoys the challenge of technical troubleshooting.

Soft Skills And Collaborative Workflow

• Possess excellent communication skills, both verbal and written, to effectively communicate technical concepts to customers and colleagues.
• Demonstrate strong problem-solving and analytical abilities to quickly understand and diagnose complex technical issues.
• Exhibit a customer-centric approach, showing empathy and patience while assisting customers with their technical challenges.
• Display strong teamwork and collaboration skills, working effectively with cross-functional teams and seeking help from seniors when needed.
• Showcase strong time management and organizational skills to prioritize and handle multiple customer cases simultaneously.
• Maintain a positive and professional attitude, even in high-pressure situations, to ensure a positive customer experience.
• Show adaptability and flexibility in a fast-paced and dynamic technical support environment.
• Display a continuous learning mindset, staying updated with new technologies and industry trends to enhance technical expertise.
• Demonstrate strong interpersonal skills, building rapport with customers and colleagues to establish trust and effective working relationships.
• Exhibit a proactive approach to problem-solving, anticipating customer needs and providing proactive recommendations and solutions.

Qualifications

• IT industry experience and any experience working with Customers is advantageous.

The base salary range for this position is £40,000-£45,000 per annum plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.