TurkishBank UK
Associate to COO
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About the Company:
https://www.linkedin.com/company/turkishbankuk
About the Role:
This role supports the Chief Operating Officer in the delivery of the Bank’s internal project portfolio, providing governance support, project management and business analysis support across change initiatives, and extracting, analysing and interpreting data to inform decision-making and ensure optimal operational efficiency.
Responsibilities:
- Planning and preparing ExCo and ITOC meetings, gathering input, action points and delegation with outcomes, minute-taking, agenda distribution, document collection, point of contact for queries.
- General support to COO.
- Collaborate across c-suite and senior leadership teams to drive process improvements and implement change.
- Assist in the development and implementation of change management strategies to facilitate smooth transitions and adoption of new processes.
- Provide project management support to the Project Management Office across the full project lifecycle – planning, design, implementation, monitoring and closure of new and ongoing internal projects.
- Provide business analysis support to internal projects: analysing and documenting business processes, workflows and requirements, and identifying opportunities for improvement.
- Prepare PMO documentation including Business Cases, Business Analysis and Project Charters, and provide analytical input into IT, Operations and change projects.
- Aiding in annual updating and preparation of operational resilience framework and self-assessment.
- Third-party supplier management including supplier reviews and register tracking.
- Assisting business units in adopting digital transformation and promoting staff inclusivity.
- Extract, analyse and interpret data from Bank systems to identify trends and areas for improvement, and provide actionable insights and management information to support decision-making by the COO and ExCo.
- Support planning and execution of transformation initiatives, including monitoring project progress, tracking milestones, risks, issues and dependencies, and preparing progress reports.
- Support the development of training materials and communication plans to educate employees on new processes and systems.
- Stay informed about industry trends and best practices in transformation and change management.
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Qualifications:
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- Bachelor's degree in Business Administration, Management, IT or a related field.
- Ability to build and maintain effective relationships with senior stakeholders; the role supports Executive Committee governance with exposure to critical and sensitive discussions, so sound judgement, discretion and confidentiality are essential.
- Demonstrable experience in project management and business analysis, ideally gained within banking or financial services.
- Strong analytical and problem-solving skills, with proven ability to extract, analyse and interpret complex data and present findings clearly (advanced Excel essential; Power BI or SQL desirable).
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Proficiency in project management tools, methodologies and software; a recognised project management or business analysis qualification (e.g. PRINCE2, APM PMQ, AgilePM, BCS) is desirable.
- Experience with change management methodologies and practices is a plus.
- Ability to manage multiple priorities and work under tight deadlines.
- Strong attention to detail and organisational skills
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